Vanessa Murugan
Optical Practice Manager with 22 years of healthcare administration experience
Talent
DurbanMember since July 13, 2026
Team supervisionStaff trainingConflict resolutionSchedulingMedical aid liaising & billingFinancial reportingStock ordering & controlComplianceWorkflow optimizationEmailWhatsAppTeamsZoomProblem-solvingOperations managementOrganizational skills
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Team supervisionStaff trainingConflict resolutionSchedulingMedical aid liaising & billing
About
Dedicated Optical Practice Manager with 22 years in healthcare administration, team leadership, and customer service. Skilled in operations management, scheduling, financial oversight, and digital communication. Adept at problem-solving, staff training, and adapting to new technologies. Bringing expertise in healthcare administration and financial processes to remote administrative and customer support positions.
Experience
Optical Practice Manager - MFA Mahomed - Durban, South Africa
(1994-01 - 2016-12)
Directed daily operations of a busy optical practice, managing staff and patient services.
- Oversaw scheduling, appointments, and workflow to ensure efficiency
- Implemented systems to improve customer satisfaction and operational performance
- Managed financial reporting, medical aid billing, stock control, and compliance with healthcare regulations
- Trained and supervised staff, fostering a culture of professionalism and care
Education
Matric (1991-01 - 1991-12)
