Client Services and Operations professional specialising in stakeholder and provider relations, with a strong governance and accountability focus.
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Senior operations and client services professional with over 25 years of experience across regulated corporate environments, healthcare administration, public-facing operations, automotive retail, performance management, and business ownership. Known for sound judgement, resilience, and the ability to stabilise operations, manage complexity, and support stakeholders during periods of change. Throughout career, gravitated toward roles where accuracy, quality, and clear expectations genuinely matter—particularly within regulated and high-accountability environments.
Stakeholder confidence is built through proactive leadership, honest communication, and early risk identification, rather than reactive problem-solving. Consistently takes ownership of outcomes end-to-end, supporting teams, managing escalations, and working closely with stakeholders to create clarity, accountability, and sustainable delivery.
PLC Back Office Support / Provider Support at Medscheme (2017-04 – Present)
Provided operational and administrative support to Provider Liaison Consultants across multiple medical schemes. Supported provider onboarding, contracting, and compliance documentation in regulated environments. Acted as liaison between healthcare providers and internal stakeholders. Ensured continuity and stability of provider portfolios during organisational change. Built deep institutional knowledge through 11 years of service.
Customer Care / Hybrid Consultant at Medscheme (2015-03 – 2017-03)
Managed complex client and broker queries. Conducted root cause analysis of escalations and complaints. Performed quality assessments and staff coaching. Prepared service trend and improvement reports.
Sales Co-ordinator & Customer Relations Manager at Hyundai Strijdompark (2013-06 – 2015-02)
Managed customer relationships and service standards. Supported marketing, training coordination, and events. Conducted needs analysis and upselling. Handled warranty and costing processes.
Owner & Operator at The Do – Hairdressing Salon (2011-09 – 2012-10)
Owned and managed a small business with full operational responsibility. Managed staff, finances, stock control, and suppliers. Handled budgeting, bookkeeping, and procurement. Built and retained a loyal client base.
Constituency Operations Manager at Democratic Alliance (2008-12 – 2011-11)
Managed constituency operations and administration. Supported budgets, resource allocation, and compliance. Co-ordinated events and public liaison. Handled reporting and operational projects.
Performance Management Consultant at Discovery Health (2001-08 – 2003-03)
Delivered performance incentive training and analysed operational data. Compiled performance reports and supported continuous improvement.
Quality Analyst at Discovery Health (1999-08 – 2001-07)
Conducted call quality assessments and coached agents. Prepared reports for senior leadership.
Trade Examination in Hairdressing (SETA Unit Standards) – Terenzo Hairdressing School (2006)
Matriculation Exemption – Belverton Secondary School (1991)
