Veronica Jarvis

Detail-oriented and highly organized Legal Secretary with over 3 years of specialized experience in the debt counseling and debt review sector, complemented by a strong background in public legal administration. Proven track record in drafting, preparing, and managing legal documentation, managing high-volume court-related administration, and liaising with clients, attorneys, and credit providers. Expert at managing files and workflows under pressure while ensuring strict compliance with legal and regulatory requirements.

Legal Secretary / Debt Review & Administration at Van der Linde Attorneys / Debtline (Inala Money) (2022-01 – 2025-06)

• Handled debt counseling and debt review matters efficiently, providing comprehensive legal and administrative support to ensure seamless daily department operations.
• Drafted, prepared, and managed legal documentation, including reviewing, saving, and forwarding COBs, 17.1s, 17.2 proposals, acceptances, declines, counters, and court orders.
• Liaised extensively with clients, debt counselors, external partners, and credit providers via phone and email to resolve complex queries and follow up on outstanding matters.
• Managed files, correspondence, and court-related administration by sourcing, coordinating, and managing a national network of over 100 correspondent debt review attorneys across South Africa.
• Ensured compliance with legal and regulatory requirements by maintaining up-to-date knowledge of procedural and policy changes affecting the debt review process.
• Maintained flawless electronic filing and version control by uploading and managing all client and legal documentation on Finwise, Zendesk, Legasys, and Aluxium.
• Conducted quarterly follow-ups with administrators to confirm payments received or missed, ensuring accurate updates on client accounts.

Legal Assistant / Administrative Assistant at National Prosecuting Authority (2004-11 – 2020-01)

• Managed court-related administration and case flows, overseeing 200+ pieces of incoming mail and legal correspondence daily to and from the High Court and Magistrate Court.
• Liaised with High Court registrars and senior prosecutors at the Magistrate Courts to ensure the effective, compliant flow of legal correspondence.
• Maintained and coordinated the electronic document and docket management system (EDRMS) to track critical case files.
• Received and processed 500+ legal documents and files for disposal in strict compliance with the National Archives Act.

Diploma in Business Management/ Records Management – STADIO (Formerly known as Southern Business School) (2013 – 2015)