Vincent Motsepe

I'm a sociable and vibrant individual with a contact centre Certificate. Having worked retail store's as shop assistant, sales Assistant and as a debt collector has enabled me to excel in my communication skills as to be reliable and trustworthy.

Shop Assistant / Sales Assistant - Toy kingdom

(2019-03 - 2022-10)

• Greeting & Guiding: Welcoming shoppers, assessing their needs and helping them locate specific items on the sales floor.
• Demonstrating toys
• Maintaining store inventory
• Gift-wrapping
• Ensuring store hygiene
• Reaching daily given targets

Debt Collector - Vertex

(2023-02 - 2024-04)

• Outreach: Contact debtors via phone, email, or mail to inform them of past-due balances.
• Negotiation: Evaluate financial situations and negotiate realistic payment schedules or payoff deadlines.
• Record Keeping: Document all communications, payments, and account updates in collection databases.
• Compliance: Adhere to legal guidelines regarding fair debt collection (such as the National Credit Act or POPIA in South Africa, account updates in collection databases.

Sales Assistant - Woolworths

(2024-07)

• Greeting & Guiding: Welcoming shoppers, assessing their needs, and helping them locate specific items on the sales floor.
• Product Advice: Sharing deep knowledge of the store's products, explaining features and benefits, and making personalized recommendations
• Handling Concerns: Resolving customer complaints or directing them to management when necessary.
• Promotions: Informing shoppers of ongoing sales, loyalty programs, or upselling opportunities to boost revenue

Matric - Senzangakhona Secondary School (2015)

National Certificate - Contact Centre Support NQF Level 2 - iCollege (2017)

Diploma - Law - UNISA