Contact Centre Team leader
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I am a hardworking dedicated individual with analytical skills and problem solving skills, i have excellent customer service skills and leadership skills with 8 years of experience in the Financial industry and 3 years of Administrative experience
Manage the day to day activities in the Contact Centre Conduct Coaching sessions with staff members Conduct monthly training to equip agents with skills knowledge required to perform their duties Conduct Quality assurance to ensure all scripts are followed and agents measured correctly Conduct quarterly performance reviews and appraisals
Wealth Management NQF level 5
