Virash Van Blerk
Quality Assurance/Operations specialists
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About
A high-impact QA Leader, Systems Specialist, and Business
Development professional known for elevating digital platforms through precision testing, data-driven decisions, and customer-centric solutions.
Equipped with expert-level system administration, product testing, AI-
driven QA, and cross-functional collaboration, I consistently deliver seamless user experiences, operational excellence, and scalable improvements.
Beyond technical leadership, I bring strong business development insight identifying opportunities, strengthening client relationships, and aligning product capabilities with commercial goals. My leadership style is rooted in accountability, innovation, and a relentless drive for quality,
making me an invaluable asset to any high-performing product, tech, or operations team.
Experience
Professional Work Experience
Nu Spring Driving School
Operations Manager/Quality Co-Ordinator, October 2025- Current(Contract
Role)
Core Functions
- Client and instructor coordination & scheduling management
- Student onboarding, bookings & lesson allocation
- Payments receivable (student fees, packages, deposits)
- Payments payable (instructor payouts, operational expenses)
- Financial tracking, reconciliation & reporting
- Operational workflow management & optimisation
- Quality assurance of training standards & service delivery
- Instructor performance monitoring & compliance
- Customer service & issue resolution
- Systems management (booking platforms, payment systems)
- Reporting, insights & performance analytics
- SOP creation, optimisation & implementation
- Scheduling, planning & cross-functional coordination
- Regulatory compliance & documentation management
Responsibilities & Achievements
- Managed end-to-end operations of the driving school, ensuring smooth coordination between clients, instructors, and administrative functions.
- Coordinated lesson schedules, instructor allocations, and client bookings to maximise operational efficiency and resource utilization.
- Oversaw all payments receivable, including invoicing, tracking outstanding balances, and ensuring timely collection of student fees.
- Managed payments payable to instructors and vendors, ensuring accurate calculations, timely disbursements, and financial transparency.
- Conducted regular financial reconciliations and generated reports on revenue, expenses, and overall business performance.
- Maintained high service quality standards by monitoring instructor performance and ensuring adherence to training guidelines and compliance requirements.
- Developed and implemented SOPs to standardise booking processes,
supported administrative staff and instructors on systems, processes, and service expectations.
- Implemented process improvements that enhanced operational efficiency,
reduced delays, and improved client experience.
- Demonstrated strong organisational, analytical, and problem-solving skills in managing a fast-paced service environment. Payment handling and operational workflows.
- Resolved client queries, scheduling conflicts, and service issues efficiently to maintain high customer satisfaction levels.
Analyses of operational and financial data to identify trends, inefficiencies, and opportunities for process improvement.
- Improved scheduling systems and workflows, reducing booking conflicts and increasing lesson completion rates.
- Ensured accurate record-keeping of student progress, payments, instructor logs, and compliance documentation.
- Collaborated with management to optimise pricing structures, lesson packages, and operational strategies.
- Trained and implemented New Procedures
Hollywoodbets
Product Quality Assurance Team Leader, December 2024-October 2025
Core Functions
- Platform management & enhancement
- Full-platform functional, regression, and feature testing.
- AI-driven QA support and automation • UI/UX optimization and usability feedback
- Mobile testing: iOS, Android, Huawei
- Systems: Strapi, Grafana, Dynatrace
- Reporting, insights, and performance analytics
- Scheduling, planning & cross-functional coordination
- Team leadership, coaching & development
- SOP creation, optimization & implementation
- Performance reviews & team development plans
- Operational process improvement & efficiency optimisation
Responsibilities & Achievements
- Lead and developed a team of 7 QA professionals,
providing continuous coaching, mentorship, and skills development.
- Conducted structured quarterly and annual performance reviews, set individual KPIs, and implemented personalized improvement plans.
- Oversaw operational QA workflows, driving efficiency improvements across manual testing, release cycles, and defect management.
- Provided comprehensive QA support to the Product team,
ensuring successful, high-quality feature and platform releases.
Identified critical quality risks early and communicated them clearly to directors, Product Owners, and development teams.
- Detected and mitigated platform issues with potential business impact through proactive monitoring and analysis.
- Contributed to new product ideas and optimized existing operational processes to improve overall team performance.
- Ensured consistent performance of all product offerings by resolving defects, validating fixes, and implementing enhancements.
- Defined and implemented quality control measures that strengthened release reliability and reduced defects in production.
- Monitored and analyzed product performance metrics to drive continuous product and process improvement.
- Developed and maintained business requirements,
development reports, test documentation, and defect logs.
- Reviewed, validated, and approved test results to ensure alignment with quality standards and stakeholder expectations.
- Created, tracked, and analysed QA/test metrics to measure product health and performance across releases.
- Designed, executed, and validated test cases for new features based on detailed business requirements.
- Demonstrated strong analytical thinking, attention to detail,
and problem-solving capabilities in high-pressure environments.
- Performed detailed competitor analysis and identified innovation opportunities to enhance product positioning.
- Led UX and product enhancement initiatives to improve user flows, reduce friction, and strengthen overall customer experience.
- Prepared competitor reports and strategic insights to support leadership decision-making.
- Oversaw all product testing phases before deployment,
ensuring stable and error-free releases.
- Consistently delivered high-quality outcomes under tight deadlines, maintaining accuracy and reliability.
- Created detailed user manuals, test cases, and training materials to support product adoption and system understanding.
- Designed, updated, and implemented SOPs to strengthen
QA processes, operational consistency, and cross-team collaboration.
- Implemented operational improvements that reduced turnaround times, enhanced team productivity, and improved release quality.
Hollywoodbets
Product Quality Assurance April 2024- December 2024
● Provided comprehensive quality support to the Product team, ensuring successful, high-quality releases.
● Identified critical quality risks and communicated them effectively to stakeholders.
● Identified and mitigated risks within platforms that could impact business performance.
● Contributed to generating new business ideas and improving existing business practices.
● Maintained smooth operation of current product offerings by addressing shortfalls and implementing innovative solutions.
● Defined and implemented appropriate measures to ensure consistent product quality.
● Monitored and analysed product performance to drive improvements.
● Developed and initiated solutions through business request documentation and detailed reporting on online developments and bugs.
● Reviewed and approved test results to ensure accuracy and alignment with quality standards.
● Developed and tracking test metrics to assess product performance.
● Created and executed test cases for software in development,
ensuring alignment with business requirements.
● Demonstrated exceptional attention to detail, analytical skills, and problem-solving aptitude in all tasks.
● Conducted competitor analysis and identified new innovations to enhance product offerings.
● Led efforts to enhance product functionality, improving the user experience for end users.
● Prepared detailed competitor analysis reports to inform strategic decision-making.
● Managed and led product testing efforts before release to live environments, ensuring product readiness.
● Thrived under pressure, consistently delivering high-
quality results.
● Development of Test cases /user manuals for system applications for performance improvement.
Quantanite
Operations Sales Specialist, July 2023- April 2024
● Conducting QA on system such as Salesforce and
Salesloft to identify risk within the systems and communicating it to management, ensure the system is timeously updated and functioning.
● Ensuring the team is updated on system fixes.
● Ensuring seamless online functionality, maximizing efficiency and enhancing user experience to drive sales.
● Conducting tests of the salesforce system within a sandbox and live environment to ensure accuracy and quality.
● Weekly updates of all products, services and team performances.
● Handling of requests online for creation of reports,
dashboards and system issues within the salesforce system.
● Conducting tests within a sandbox environment to ensure the live environment functions are not affected.
● Creation of reports and dashboards to track all products and services.
● Testing and implementation of new systems and tools.
● Identifying and suggesting multiple systems such as
HubSpot, salesloft and Vidyard.
● Salesforce system changes and updates to enhance user experience.
● Reporting on a daily and weekly basis.
● Managed projects within a live environment and ensuring the support of any systems glitches to the team.
● Identifying and eliminating duplicate entries to ensure data accuracy.
● Suggestions of business improvements in various departments.
● Creating and implementing of SOP’s
Quantanite
Business Development Manager, July 2021- July 2023
● Team Management
● Providing full customer service support booking meetings.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of all value we bring to the table.
● Dealing with administrations and answering of phone calls and directly dealing with emails.
● Scheduling of clients accordingly
● Handling of all customer queries and complaints
● Invoicing of clients and reconciling of invoices
● Marketing
● Business Development
● Advert design
● Sales-loft
● Salesforce
● Hub-spot
● Prospecting and products expertise
● Client Liaison
Growthonics
Business Development Representative, January 2021-
July 2021
● Providing full customer service support booking meetings.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of all value we bring to the table.
● Dealing with administrations and answering of phone calls and directly dealing with emails.
● Scheduling of clients accordingly.
● Handling of all customer queries and complaints
● Invoicing of clients and reconciling of invoices
● Marketing
● Business Development
● Advert design
● Sales-loft
● Prospecting
Nu Spring Driving School (Privately Owned), South
Africa Customer Service Administrator- Contract role,
July 2017 – December 2020
● Providing full customer service support regarding scheduling of clients and staff.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of discounts.
● Dealing with administrations and answering of phone calls and directly dealing with emails
● Scheduling of clients and managing staff and allocating drivers lessons accordingly.
● Handling of all customer queries and complaints.
● Invoicing of clients and reconciling of invoices.
● Processing of wages on a weekly basis via EFT.
● Marketing and business Development.
● Scheduling of creditor’s payments.
● Communication with creditor’s telephonically
● Attended to general maintenance, facility safety, and opening and closing procedures.
Nike (Gateway), South Africa
Stockroom Controller/Sales Consultant, (Contract)
October 2016 –June 2017
● Received stock and ensure correct quantities correspond with the waybill.
● Price and label stock ensuring correct coding and pricing
● Ensure housekeeping within the stockroom is maintained
● Capturing of stock.
● Ensured correct stock was dispatched to the relevant stores.
● Ensuring mark-ups and mark downs were completed timorously.
● Ensured security tags were on high-risk stock.
● Stock Management
Sales Floor
● Greeting of Customers
● Assisted customers to find products they were looking for
● Merchandising and replenishing of stock
● Dealt with customer queries and complaints
● Conducting daily hazard counts and reporting discrepancies to the Manager
● Ensuring housekeeping and merchandising was done according to the companies’ standards
● Responsible for security within the store
● Implementing of promotions on a weekly basis
Marketing to the Max (Johannesburg), South Africa
Promoter, (Part-Time) June 2014 – July 2016
● Demonstrate and provide information on promoted products.
● Create a positive image and lead consumers to use it
● Distribute product samples, brochures, flyers to source new sales opportunities
● Identify interest and understand customers’ needs and requirements.
● Set up booths or promotional stands and stock products
● Report on demonstration related information (interest level, questions asked, number of samples flyers distributed
Education
Higher Certificate in Accounting
January 2020 -Completed
Student Number – 68739338
Fundamentals of Digital
Marketing- complete (Google)
