Viwe Dumbu

A seasoned servicing professional with a demonstrated talent for multi-tasking and a steadfast commitment to resolving enquiries. I am eager to adapt and embrace new learning opportunities to enhance my skill set.

Customer Service Consultant - Woolworths Contact - CBD, Cape Town

(2025-10 - 2026-02)

• Handle customer inquiries across multiple channels, including calls, emails, and web chats.
• Resolved complex customer complaints, queries and also handled escalations.
• Maintained clear communication with internal departments regarding escalations to ensure accurate and timely resolutions.

Call Centre Agent - Boomerang Marketing Solutions (Pick N Pay) - Wynberg, Cape Town

(2025-03 - 2025-06)

• Handled inbound and outbound calls regarding customer online orders
• Dealt with escalations and queries via email.
• Ensured relevant departments see to customer queries and helped resolve complex online orders issues.

Customer Service Agent - Capfin SA - Kuilsriver, Cape Town

(2019-11 - 2024-12)

• Assisted customer with loan related queries
• Assisted customers with proper documentation regarding their loan.
• Offered general assistance regarding Capfin loans to customers to ensure a smooth process.

Further Education And Training Certificate - Micro Finance NQF Level 04 - Legal Practice Academy (2024-01 - 2024-10)

Grade 12 / Matric / National Senior Certificate - Chris Hani High School (2011 - 2015)