Wanda Mgujulwa

I am an experienced and results-driven business and operations professional with over 20 years of experience spanning retail operations, banking, human resources, contract management, business consulting, and government tender projects. Demonstrated expertise in operational leadership, workforce management, labour relations, payroll administration, contract management, stakeholder engagement, and regulatory compliance. Proven ability to lead multidisciplinary teams, manage business operations, oversee budgets, improve operational performance, and ensure compliance with South African labour legislation and Health, Safety, Environment and Quality (HSEQ) standards.

Highly skilled in project coordination, procurement, business planning, customer service excellence, and developing strong client and stakeholder relationships. A strategic thinker with strong commercial acumen, exceptional organisational and problem-solving abilities, and a commitment to delivering operational excellence. Recognised for maintaining high ethical standards, driving continuous improvement, and achieving business objectives while fostering positive working relationships with clients, employees, suppliers, and key stakeholders.

Retail Business Dealer - Total Energies - East London

(2021-01 - 2024-12)

• Managed the day-to-day operations of a high-volume fuel retail station and convenience store, ensuring efficient business performance and exceptional customer service.
• Led all operational, financial, and commercial activities to maximise profitability and business growth.
• Managed workforce planning, recruitment, staff scheduling, performance management, employee development, and labour relations in compliance with South African labour legislation.
• Conducted operational, HR, and HSEQ audits, implementing corrective actions to improve efficiency, compliance, and safety standards.
• Ensured full compliance with fuel industry regulations, company policies, health, safety, environmental, and quality (HSEQ) requirements.
• Controlled inventory levels, stock management, procurement processes, supplier relationships, and purchasing activities.
• Prepared sales forecasts, monitored financial performance, managed operational budgets, and implemented cost-control initiatives.
• Developed and implemented commercial strategies that improved profitability, customer satisfaction, and market competitiveness.
• Built and maintained strong relationships with customers, suppliers, and key stakeholders while identifying new business opportunities for growth.

Business Owner / Project & Tender Consultant - Self-Employed / ELCB Consortium - East London

(2016-01 - 2020-12)

• Established and managed a business specialising in government tenders, contract management, and business consulting services.
• Identified tender opportunities through government procurement portals and prepared compliant, competitive bid submissions.
• Managed HR restoration, digitisation, and records management projects for the Eastern Cape Department of Education.
• Oversaw project planning, budgeting, procurement, timelines, reporting, and stakeholder engagement to ensure successful project delivery.
• Coordinated multidisciplinary project teams while maintaining compliance with contractual obligations and quality standards.
• Built and maintained professional relationships with government departments, clients, contractors, and strategic partners.
• Managed project documentation, contract administration, compliance reporting, and procurement activities throughout the project lifecycle.

Contracts Manager - Capacity Outsourcing (Adcorp Blue) - East London

(2009-01 - 2015-12)

• Managed major client contracts and workforce outsourcing solutions across multiple industries.
• Oversaw payroll administration, employee onboarding, workforce planning, and HR compliance for contract employees.
• Managed labour relations, disciplinary hearings, grievance procedures, incapacity processes, and dispute resolution.
• Represented the organisation at CCMA proceedings and labour dispute forums.
• Liaised with trade unions, including NUMSA, regarding employee relations and workforce matters.
• Maintained strong client relationships while ensuring contract profitability, service delivery, and customer satisfaction.
• Ensured compliance with labour legislation, contractual obligations, company policies, and industry regulations.
• Delivered workforce solutions that supported client operational requirements and business objectives.

Controller: Customer Service - Meeg Bank (Subsidiary of ABSA) - East London

(2008-01 - 2009-12)

• Managed customer service operations and client support functions within a banking environment.
• Ensured compliance with banking regulations, internal controls, and service standards.
• Assisted with operational efficiency initiatives and resolved customer queries professionally.
• Maintained high standards of customer satisfaction while supporting branch operations.

Teller / Customer Service Clerk / Branch Administrator - ABSA Bank - East London

(2003-01 - 2008-07)

• Delivered professional banking services while processing customer transactions accurately and efficiently.
• Managed cash handling, account administration, and customer enquiries in accordance with banking procedures.
• Performed branch administration duties and provided operational support to management.
• Ensured compliance with banking policies, internal controls, and regulatory requirements.
• Built strong customer relationships by providing efficient, professional, and customer-focused service.

Matric / Grade 12 - Mzomhle High School (1996-01 - 1996-12)

National Diploma - Marketing Management - Walter Sisulu University (1998-01 - 2000-12)

BTech - Marketing Management - Walter Sisulu University (2001-01 - 2001-12)

Certificate - Labour Relations - Global Business Solutions (2011-01 - 2011-12)

Certificate - Fundamentals of Human Resources Management - Damelin (2012-01 - 2012-12)