Warren Johnston
A highly competent, motivated and enthusiastic administrative assistant with experience in working as part of a team in a busy office environment.
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About
A highly competent, motivated and enthusiastic administrative assistant with experience in working as part of a team in a busy office environment. Very well organized and proactive in providing timely, efficient and accurate administrative support to operations managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people.
Possessing a proven ability to generate innovative ideas and solutions to problems. Currently looking for any position within a reputable and ambitious company where I can thrive and bring the company to greater heights. Last job title was RTA analyst/IT Triage position in a BPO since May 2022.
Love growing in every way possible.
Experience
Apprentice at Absolute Fire and Piping (2025-08 – 2026-01)
Driver at Southern Cross Seafood Deli (2024-01 – 2025-12)
Team Leader at Capita (British Gas) (2020-01 – 2022-12)
Provide support to team members with queries, ensure the needs of operations/clients are dealt with promptly, efficiently and professionally. Manage team KPIs. Ensure all WFM RTA processes are documented, updated and communicated.
- Provide support to team members and operations
- Ensure the department operates at maximum handling capacity
- Develop individuals through coaching and training
- Provide effective two-way communication with team, operations and client
- Be an integral member of the WFM team
- Ensure all WFM RTA process are documented, updated and communicated
- Ensure team members meet and exceed KPIs
IT Triage / Real Time Analyst at Capita (British Gas) (2019-11 – 2023-07)
RTA analyst/IT Triage position in a BPO. Thriving when it comes to service delivery, always finding ways to improve.
- Manage IT triage and real-time analysis
- Focus on service delivery improvement
- Generate innovative solutions to problems
Sales at 3I Solutions (Woodstock) (2018-09 – 2018-12)
Conducting the sale and making sure that it's complete. Selling of advertisement space in magazines/billboards/newspapers.
- Conduct sales and ensure completion
- Sell advertisement space in various media
Team Leader at LCM Consultants (2017-08 – 2018-08)
Manage team and reach targets. Involve in team leadership and development.
- Manage teams and reach targets
- Develop individuals through coaching and training
Project Management / Admin at GSL Constructions (Wetton) (2016-11 – 2017-03)
Administrative and project management duties in construction company.
Armed Response Officer at BusHome Security (2016-08 – 2017-02)
Security and armed response duties.
Debtors and Creditors Clerk, Buying Clerk at County Fair Foods
Financial and buying duties including management of debtors and creditors accounts.
- Ordering and buying of company's needs and wants
- Making sure orders are delivered on time
- Excellent at tracking down undelivered stock/orders
Senior Admin Clerk at Department of Health (Retreat Community Health Centre)
Senior administrative duties in health facility. Handling of medical legal documents.
- Daily tasks and administrative duties of the office
- Meeting and greeting clients and visitors
- Typing documents and distributing memos
- Handling incoming/outgoing calls, correspondence and filing
- Faxing, printing, photocopying, filing and scanning documents
- Monitoring inventory, office stock and ordering supplies
- Absence and training records of staff
- Creating and modifying documents using Microsoft Office
- Setting up and coordinating meetings and conferences
- Involvement in Social Media Implementation
- Updating, processing and filing of all documents
- Ordering stationery
- Doing computer back-ups
- Overseeing the Health and Safety of the Office
- Handling of medical legal documents
Cashier / Till Operator at KFC (Rosemead Avenue) (2002-01 – 2005-12)
Cash handling and till operation duties.
- Make sure that a sales floor runs smoothly with reaching daily targets
- Manage the team of the KPIs that the business requires to achieve
- Compile monthly statistics to the team and for operational purposes
- Make sure HR queries and leave is completed for the team
Education
Grade 12 / Matriculated in General Education – High School (2005-01)
