Aftersales Manager at GETWORTH (MOTUS GROUP) (2022-09 – 2026-04)
- Primary escalation point for complex customer, vehicle, operational, financial and post-sale matters across the business.
- Managed customer complaints, CPA matters, Ombudsman cases, legal escalations, executive complaints and customer retention initiatives.
- Reviewed and authorised vehicle repair expenditure by assessing diagnostic reports, workshop findings, service history, warranty exposure, repair quotations and supporting documentation.
- Investigated vehicle-related concerns through the evaluation of technical findings, contractual obligations, repair histories and customer agreements to determine fair and commercially appropriate outcomes.
- Utilised Autel diagnostic reports, fault codes and technical assessments to validate workshop recommendations and support repair decision-making.
- Assessed engine, gearbox, driveline, electrical and mechanical failures to determine appropriate repair, replacement, buyback or escalation outcomes.
- Conducted vehicle assessments and test drives where technical concerns existed, including automatic gearbox evaluations, to identify risks and support acquisition decisions.
- Managed vehicle buybacks from escalation through recovery, reconditioning, resale and auction disposal.
- Provided technical, operational and commercial input on high-risk vehicle acquisitions, supporting informed purchasing decisions and asset risk management.
- Negotiated repair quotations, supplier pricing and cost-control initiatives while maintaining customer satisfaction and quality standards.
- Coordinated dealerships, workshops, suppliers, panel beaters and service providers.
- Reviewed historical repair records, warranty exposure and vehicle histories to prevent unnecessary expenditure and support effective asset lifecycle management.
- Worked closely with Sales, Acquisitions, Recon, Logistics, Finance and Legal teams to resolve customer and operational matters.
Self-Employed (Part-time) at Independent Vehicle Acquisition & Resale (2017-01 – 2021-03)
- Acquired, assessed, restored and resold used vehicles within the private automotive market.
- Conducted vehicle inspections, valuations and profitability assessments.
- Coordinated repairs, parts sourcing, quotations and cost control.
- Negotiated vehicle purchases, supplier pricing and resale transactions.
Technical Support & VIP Client Escalations Specialist at RNS CONSULTING (2013-09 – 2016-12)
- Supported VIP, corporate and international clientele.
- Supported Heritage Sites, Business Solutions and Events divisions.
- Managed escalated technical, billing and service-related issues.
- Conducted troubleshooting, diagnostics and service quality investigations.
- Produced operational and service quality reporting.
- Coordinated resolutions across multiple departments.
- Systems: Helios CRM & Billing System, Morpheus CRM & Billing System.
Inbound Data & Billing Support Agent at VODACOM TECHNO CENTRE (2010-03 – 2013-08)
- Resolved high-volume billing, data and technical support enquiries.
- Investigated billing disputes and service-related issues.
- Maintained customer records and supported customer retention initiatives.
Production Manager at SILVER SOLUTIONS t/a EXTRUSION FOR MORE (2008-08 – 2010-01)
- Managed approximately 12 employees operating across 12-hour day and night shifts.
- Responsible for two plastic extrusion production lines.
- Ensured production targets, quality standards and delivery commitments were achieved.
- Served as Master Setter when required, including machine setup and troubleshooting.
- Attended to machine breakdowns and production interruptions.
- Managed raw material verification, stock control and material availability.
- Coordinated maintenance activities and operational improvements.
Production Manager at POLYCLEAR INTERNATIONAL (2001-02 – 2008-08)
- Managed shift operations, production support, warehouse activities and inventory control.
- Supervised production personnel and coordinated operational activities.
- Supported production targets, maintenance scheduling and operational compliance.
Sales & Service Administrator at Raincorp / Telkom / Vumatel (2018-02 – 2018-03)
Customer Service & Sales Consultant at Healthcare & Mobility Africa (2019-04 – 2019-05)
Customer Service & Sales Consultant at Silverline Investments (2019-08 – 2020-04)
Auditor / Administration Clerk at Metropolitan / Momentum (2020-02 – 2020-02)
Receptionist at Metropolitan / Momentum (2020-07 – 2020-08)
