Wayne Billings

Strategic management is part of my core strengths with integrity at its core. My collaborative approach to all facets of the job at hand plays a key driver to success in any task I take on. Hand in hand with my eager nous to enhance my learning, I bring a wealth of experience in IT governance and compliance for legacy and lean deployment across diverse platforms and logics.

Experienced in both Release Management and IT Change Management, Designing of Processes and procedures, 23 years within IT at Standard Bank (Project Management, Computer and desktop administrator, Business Analyst, Incident and change management, Service Governance Manager (IT Change and Release Management) and Operations Vendor Management.

Support Manager - Lalela Retail - Johannesburg

(2022-06 - 2023-03)

Mapping of all processes, policies and procedures within the entire company and managing improvements and implementing new and enhanced Initiatives. Head of Support for Lalela Retails - Telkom/BCX contracts and Absa and Retails Contracts. Manage team effectively by analyzing and improving bottlenecks within a process.

• Heading up the Support call center for Telkom, ABSA and Retail customers.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other team members involved in service desk operations.
• Being aware of and managing the costs of running the service desk.
• Training of subordinates
• Ensuring all customer relationships are managed.
• Perform design or redesign of business processes to improve operational efficiency.
• Analyze, implement, and update processes to ensure company goals are met.
• Analyze the effectiveness of current process to develop strategies to improve workflow effectiveness.
• Train and guide the team on process design improvements.
• Ensure full integration of all process and linkage to best practices.
• Provide technical and analytical support on various process strategies.
• Manage and lead process design teams to achieve process or project objectives.
• Manage multiple projects or initiatives at one time.
• Designing and implementing new and enhanced policies, processes, and procedures from scratch.
• Introduced better ways of working and aligning the process to best suite the company.

Senior Service Governance Manager {IT Release and Change Management} - Edcon IT - Johannesburg

(2019-04 - 2021-06)

• Manage the change control process for Group IT
• Managed the IT Go-live activities for all application process
• Co-ordinate all failover and Infrastructure DR activities
• Risk control of all IT services and projects
• Assisted with the transition management of key vendors
• Successfully initiated the configuration management DB with the link of incident management to the Change processes.
• Engineering of processes where they did not exist
• Governing all IT processes and standards
• Training and awareness campaigns implemented to educated new and existing staff of processes and adherence
• Managed of staff vendors as indirect reports to ensure that their day-to-day activities align to company expectations
• Delivered integrated dashboards that highlighted the delivery across platforms.
• Ongoing monitoring off all Config changes and ensuring the CMDB is updated with Production amendments.
• Securing all software and hardware assets with a view to tracking each and every asset.
• Effectively managed a 4-member outsourced change management team with a maturity level 4 stature
• Top performer with service excellence by achieving a compliance rate of 98% across all IT services
• Assisted with the successful delivery the strategic initiates for the Merchandise and Supply management team, Logistical Supplier Project on time and within budget.

Tactical Release Manager and Change Manager - Edcon IT - Johannesburg

(2017-07 - 2019-03)

• Successfully transition application units into best practices in the production environment.
• Created and delivered fit for purpose processes for each supply chain that aligned to the Edcon Release policy.
• Governed the access control process across the Enterprise.
• Development of walkthrough sessions with both the business units and vendors to ensure delivery of projects are implemented within Budget and time frame.
• Successfully controlled the Strategic roadmap of all deliveries received from business
• Effectively managed the recertification process for all 3rd-party vendors within the organization
• Participated in the scrum for all web services delivery
• Managed the delivery of the Disaster Recovery Programme
• Ensuring and clarifying with agreement with Change Management priorities, activities and resources with the aim of mitigating risk.
• Ensuring Risk and compliance mitigations throughout Group IT.
• Assesses the change impact and readiness for change initiatives, identifying key barriers.
• Develops Change Management plans (e.g., stakeholders' management, training, coaching).
• Develops Change Management material and content with the assistance of the appropriate engagement with stakeholders to obtain buy-in to the change initiative.
• Incorporates successful Change Management solutions from other initiatives into change plans.
• Promotes the need for and benefits of Change Management as part of the change
• Co-ordinate with stakeholders on Pilot sites and tests Change Management plans/activities to ensure successful and effective roll-outs to the business units.
• Executes Change Management plan in line with change initiative scope and budget.
• Provides feedback to stakeholders on change initiative progress and risks.
• Facilitates the resolution of resistance and barriers to the change initiative.
• Ensuring effective transfer of ownership of the change to business and Support areas (e.g. HR, Business partners, and application services).
• Assists the business to own the change initiative and commit to its reinforcement.
• Evaluates change initiative through post implementation review.
• Accept responsibility for the measurement of benefits realization for change initiatives.
• Develops and monitors courses of action (work plans) for themselves and others to ensure that work is completed in a controlled and efficient manner.
• Delivered the logical Identity access management controls across business and IT
• Assisted in the successful launch of the Edgars online revamp
• Owned and controlled the delivery roadmap managing business expectations according to stability of packages.
• Successful rollouts of projects in line with change management plans and risk mitigation.
• Champions strategic interventions. Tends to achieve delivery of results through directing others.
• Effectively applies verbal, nonverbal, and written communication methods to achieve desired results. Presents ideas effectively to individuals and groups.

Owner of the ChesaNyama Franchise - ChesaNyama Franchise - Johannesburg

(2014-10 - 2017-02)

Delivering local food products to local community

• The ability to work under high pressurized environment under strict timelines
• Successfully managed diverse staff with limited skill set to deliver on time and with good quality
• Refined and master customer service under fragile environments

Group IT Release and Change manager - Standard Bank of South Africa - Johannesburg

(2009-10 - 2014-07)

• Manage and control the Production phase deployment of the Application life cycle
• Delivered succinct customer

Matriculated - Willow Crescent High (1990)

Diploma - Advanced Productivity and Business Management - University of Johannesburg (2006)