Wilfred Demas

I am an experienced Operations and Accounts professional with over a decade of experience in customer account management, sales support, and logistics coordination. In my current role, I manage quotations, sourcing, invoicing, and both local and international shipping, working closely with suppliers, clients, and internal teams to ensure smooth and efficient operations.

I am highly detail-oriented, organised, and confident in handling multiple responsibilities under pressure. I take pride in building strong client relationships, maintaining accuracy in financial processes, and ensuring that all administrative and operational tasks are completed to a high standard.

I am currently furthering my knowledge through part-time studies in Financial Management, demonstrating my commitment to continuous growth and professional development. I am seeking an opportunity where I can contribute my experience while continuing to grow within a dynamic and forward-thinking organisation.

Total Experience: 15+ years in Operations, Accounts, Sales Support, and Manufacturing

Customer Accounts Manager

Edit Microsystems | 2013 – Present

Manage end-to-end customer account processes including quotations, pricing, invoicing, and order tracking

Source products and negotiate pricing with local and international suppliers

Coordinate logistics for both local and international shipments

Liaise with clients, sales teams, and suppliers to ensure smooth order fulfilment

Maintain accurate financial and administrative records using systems like Pastel and MS Office

Handle high volumes of quotes and administrative tasks while meeting tight deadlines

Assistant Production Manager

Name Badges | 2010 – 2013

Supervised daily production operations and ensured targets were met

Managed staff workflow and production scheduling

Maintained quality control standards across all products

Assisted with stock control and material planning

Internal Sales Consultant

Vogue Doors | 2007 – 2010

Assisted customers with product selection and processed sales orders

Prepared quotations and followed up on leads

Coordinated with warehouse and dispatch teams

Provided excellent customer service and built strong client relationships

Machine Operator

SA Fine Worsteds | 2003 – 2005

Operated textile machinery in a manufacturing environment

Ensured production efficiency and quality standards

Performed routine machine maintenance and troubleshooting

🔹 Education

National Diploma in Textile Technology

Cape Peninsula University of Technology (CPUT) | 2005 – 2007

Financial Management (Part-Time – In Progress)

False Bay College | 2023 – Present

Computer Programming Course

Rosebank College | 2002

🔹 Optional Add-On (if you want to strengthen it)

Additional Skills

MS Office Suite | Pastel Accounting | Data Analysis Tools | Operating Systems