Wilfred Mtshali
QUALITY ASSURANCE AND COMPLIENCE CON
Talent
Durban, Kwazulu-Natal, Zuid-AfrikaMember since July 16, 2026
FINANCIAL NEEDS ANALYSISCUSTOMER SERVICE
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FINANCIAL NEEDS ANALYSISCUSTOMER SERVICE
About
LISTENING TO SALES CALLS (HIV & DIABETICS) CHECKING COMPLIANCE AS PER FINANCIAL SECTOR CONDUCT AUTHORITY(FSCA)
Experience
QUALITY ASSURANCE AND COMPLIANCE CON at ALLLIFE (2014-03 – Present)
- LISTENING TO SALES CALLS (HIV & DIABETICS)
- CHECKING COMPLIANCE AS PER FINANCIAL SECTOR CONDUCT AUTHORITY(FSCA)
ASSISTANT TEAM LEADER at BRITISH GAS (S.A.) (UK CUSTOMER SERVICE) (2014-01 – 2018)
- TAKING INBOUND CALLS
- CALLING THE U.K FOR CLARITY ON TECHNICAL & BILLING ISSUES
- ACTING AS TEAM MANAGER WHEN TEAM MANAGER IS ABSENT
- COLLECTING TEAM STATS(ADHERENCE)
- LISTENING TO CALLS
LEADS ACTIVATION TEAMLEADER at LIBERTY LIFE (RETIREMENT ANNUITIES) (2007-04 – 2014)
- RETRIEVING LEADS FROM LEADS POOL
- DOING A FINANCIAL NEEDS ANALYSIS-FNA
- CONTACTING THE CLIENT
- INCREASE PREMIUMS
- COLLECTING THE DAILY & WEEKLY TEAM STATS
- REPORTING TO MANAGEMENT
Education
NATIONAL DIPLOMA IN LAW in LAW – UNIVERSITY OF SOUTH AFRICA (2024)
NATIONAL DIPLOMA in SALES & MARKETING MANAGEMENT – M.L. SULTAN TECHNOKON(F/T) (1990 – 1992-12)
MATRIC – NKWENKWEZI HIGH SCHOOL (1989)
Skills
QUALITY ASSURANCE AND COMPLIENCE CON
