William themba Kokela

Diploma-qualified Public Relations graduate from the University of South Africa (UNISA), with over five years of experience in client-facing service delivery, stakeholder engagement, and operational coordination across corporate healthcare, retail, and logistics environments. Combines academic grounding in corporate communication, PR strategy, and public administration with strong interpersonal and professional skills built through direct client and stakeholder contact. Recognised for professionalism, discretion, and a solutions-focused approach; seeking to apply this foundation in a Communications or Public Relations role.

Barista & Client Relations Ambassador - HearX Group

(2022-10 - 2026-08)

• Deliver attentive, personalised service to clients and staff within a corporate healthcare environment, reinforcing a professional brand and positive stakeholder experience.
• Provide reception and administrative assistant support, including front-desk coverage, visitor management, and general office administration.
• Manage end-to-end stock procurement including ordering, receiving, quality-checking, and distribution to maintain uninterrupted daily operations.
• Process client payments accurately via POS systems, handling cash and card transactions with zero discrepancies across all shifts.
• Uphold strict hygiene, food safety, and sanitisation protocols across all equipment and workstations, ensuring full regulatory compliance.
• Act as a brand ambassador within a corporate healthcare setting, supporting internal communications through professional conduct and client rapport.

Barista - Woolworths

(2020-05 - 2022-09)

• Managed the full inventory cycle — ordering, receiving, quality verification, and distribution — to optimise stock levels in a high-volume retail environment.
• Delivered consistently high-quality customer service under sustained time pressure, maintaining composure and professionalism at all times.
• Maintained accurate cash-up procedures and handled all payment methods with zero discrepancies.
• Ensured full compliance with company hygiene standards and food safety legislation.
• Contributed to a high-performing team environment, recognised for reliability, punctuality, and a collaborative work ethic.

Packer & Loader - Elliot Mobility

(2012-06 - 2014-12)

• Executed accurate order-picking and packing across designated warehouse zones, maintaining minimal error rates in a high-throughput environment.
• Compiled and verified dispatch documentation, cross-referencing stock against order forms prior to release.
• Operated the Mustek warehouse management system to process orders and update inventory records in real time.
• Conducted quality checks on incoming deliveries, flagging and escalating discrepancies to supervisors where required.

Diploma - Public Relations - University of South Africa (UNISA) (2023 - 2026)

Certificate - Office Administration - IQ Academy (2022 - 2024)

Skills Programme - Boilermaker - Mshiniwami Artisan Academy (2016 - 2016)

National Senior Certificate - Grade 12 (Matric) - Mafu Secondary School (2010 - 2010)