Xolani Dube

Ability to mix with ethnic groups and good understanding. Confident and good approach to practical situations. Simple personality with good communication skills and presentation. Twenty-one years' experience in field of industrial relations and Eighteen months experience in the field of financial services sector.

Client Relations Consultant - NBC Holdings

(2023-04)

• Build, expand, and solidify relationships with existing clients at all levels within the company.
• Work closely with Investment, Employee Benefits Consultants and New Business Executive on the transition of new clients post the completed sales process Cultivate relationships with Trustees, Principal Officers, Chairpersons and Union Representatives.
• Responsible to have meaningful discussions with clients on their future benefit and risk management needs that might result with the expansion of NBC relationship.
• Ensure client satisfaction and profitability through careful prioritization of responsibilities, proactive communications, and the use of sound judgment of all client interactions.
• Continually build and leverage credibly relationships with internal/external clients to achieve desirable outcomes. Assess and prioritize client needs in a timely manner.
• Identify and help clients to focus on their most critical needs. Review/approve all key client deliverables. Set and communicate clear and realistic expectations in order to avoid perception of service delivery failure.
• Survey client satisfaction through regular service reviews. Keep up to date on all aspects of accounts enabling proactive communication with clients.
• Develop the plan to ensure client loyalty and long-term relationship, as well as referenceable clients. Create and maintain a high level of personal contact with clients to maintain an appropriate report

Deputy General Secretary - National General Workers Union

(2011 - 2015)

Chairperson of Finance - Bargaining Council for Contract Cleaning Services Industry-KZN

(2013 - 2013)

Council Executive Member - Bargaining Council for Contract Cleaning Services Industry-KZN

(2013 - 2013)

Member Representative Trustee - BCCCI Provident Fund KwaZulu Natal

(2009 - 2017)

Labour Relations Organiser - National General Workers Union

• Investigate complaints from members regarding their employment
• Represent the union and its members at the commission
• Monitor employer's compliance with any law regulating terms and conditions of employment and any collective agreement.
• Report any alleged contravention of workplace related provisions any law regulating terms and conditions of employment and any collective agreement.
• Assist and represent employees in grievance and disciplinary proceedings
• Conduct wage negotiations
• Collect membership fees
• Enroll members.

Administration - National General Workers Union

(1997-07 - 2001-07)

• Performing administrative duties in respect of the following, preparing the payroll, handling petty cash, collection of union fee, payment of union expenses, complete and/or submit returns to SARS.
• Handling members complaints, doing follow up on members provident fund, administration of the fund, UI forms and advise members on their employment regulation systems and educate them on their rights
• Act as a personal assistant to General Secretary
• Screening incomings calls
• Handling incoming and outgoing calls
• Making bookings for travelling and conferences for the union.

National Senior Certificate - Khula High School (1995)

Certificate in Labour Studies - Labour Studies - Workers College (Durban, South Africa)

Dip in Labour Economics and Community Development Studies - Labour Economics and Community Development Studies - University of Kwazulu Natal

Certificate in Financial Accounting - Financial Accounting - Varsity College

Occupational Certificate: Employee & Pension Fund Benefit Adviser - Employee & Pension Fund Benefit Advising - Trainsure Consultancy

National Certificate in Wealth Management - Wealth Management - Trainsure Consultancy

Bachelor of Social Science in Industrial Working life Programme - Sociology and Industrial Organizational and Labour Studies - University of Kwazulu Natal

RE5 - Moonstone School of Business