Xolisile Dhlamini

My name is Xolisile Dhlamini. I have a broad experience in finance since, I am currently working as Finance Intern at South West Gauteng TVET College since October 2023 until present, I also have nine years of experience worked as a Service Recovery Consultant for First National Bank, where I handled customer inquiries and complaints with a sympathetic and empathic approach. I also escalated issues and work with other departments to help customers by providing feedback and additional support.

I also handled data capturing, new banker training, and other admin duties. I graduated in May 2022 with a bachelor’s degree in Business Management (NQF 7). I also possess a Matric (Grade 12) NQF level 4 and a National Certificate in Banking (NQF level 5).

I have good problem-solving skills, I am a team player, client service driven, accountable, and responsible. I am also computer literate and a quick learner. As I accept and put the TCF (Treating Customer Fairly) into practice on a daily basis, I have learned to treat the customer fairly in whatever I do and ensure that my job is completed by the deadline.

I tend to be quite accurate and have a strong eye for detail, therefore I should be very appreciative of the chance to advance in your organization. I am capable of taking on my assignment and possess the passion and determination necessary to see it through to completion.

Customer service consultant with nine years of experience in the finance and retail sectors, combined with a customer focused approach to business. Able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquiries through to transactions and complaint handling.

I graduated in May 2022 with a bachelor’s degree in Business Management (NQF 7) at The Da Vinci Institute. I also possess a Matric (Grade 12) NQF level 4 and a National Certificate in Banking (NQF level 5) which I did at Cornerstone Performance Solutions