Xoliswa Mnguni
1st line and 2nd line Support
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About
I am a Motivated IT support technician seeking new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.
Experience
Providing 1st Line Support for users telephonically or remotely.
Monitoring of the LAN and WAN Environment
Troubleshooting of the Municipal Transversal Systems
Creating weekly and monthly reports for the IT Manager
Installation of Windows Operating Systems and other Software requested
Monitoring Backups
Creating weekly and monthly reports for the IT Manager ,Administer user and computer accounts, groups, printers, organizational units (OUs), contacts, and other objects stored in Active Directory
Education
National Diploma in Communication Networks
