Anele Nomvalo

I consider myself to be ambitious, well organized and pro-active. I have an optimistic and adventurous personality, thus making me more inclined to seek knowledgeable and educational opportunities that could help me advanced my career. I am willing to adapt to challenged overcome challenged that may arise. I value integrity, hand work and I am dedicated to everything, I do 100% effort to each task handed to me as well as be always reliable and punctual.

1st line support - MTN - Randburg

(2021-09 - 2023-06)

• Offer 1st line support to customers.
• Always strive for first call resolution
• Determine if faults is customer-side or FNO side.
• Provide basic to intermediate troubleshooting on customer-side fault.
• Facilitates password changes, usage reports and general product info. Log tickets for all clients queries and escalate as necessary (close tickets if resolved)
• Address Basic customer queries (general queries, technical questions, password recovery and basic troubleshooting). Check Microsoft Teams, WhatsApp and ticket platform for any callbacks. Assisting customers with account setup and application installation
• Router configuration Basic SIP knowledge Booking technicians to go on-site
• Offering floor support to agents Ensure incident resolution within SLA by escalating to second line technical support team or any specialist department internally.
• Participate in special project as assigned Ensure timely and correct escalation of incident when necessary. Professional and quality engagement will all internally parties and customers. 1st line VOIP troubleshooting Assist with Network related activities sales support - MTN

(2023-07)

• Scheduling technicians for installations
• Assisting with failed installations
• Placing Relocation orders
• Identify opportunity and generate sales
• Accomplish expected call rates determined by management
• Provide service to both existing and prospective clients
• Ensure that customers understand their bills and subscriptions
• Following up with FNO's on customer orders (Fibre Network Operators) and providing feedback to customers.
• Placing order for customers (5G FLTE, FLTE, Airfibre, Fibre)
• Order Tracking

Level 4 safety in Society - King sabata dalindyebo college (2014-01 - 2016-11)