Yamkela Mafoco
CUSTOMER SERVICE AGENT (EXPORTS/IMPORTS)
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About
I’m young, energetic and more than willing to learn. With every challenge that I encounter, I see it as an opportunity to lear.
Experience
Key responsibilities include handling customer queries, organizing carrier haulage deliveries for customers, monitoring the delivery to ensure that the container(s) get loaded onto the truck to meet stacks, selling carrier haulage to customers using the Ocean Plus tool, pulling Agent View reports to ensure proactive communication with customers.
My biggest achievement is when I was able to assist UNITRANS with a release of their unit to meet stacks. They baked me a cake as a way of showing their appreciation.
Education
NCV Level 4 in Transport and Logistic.
