Ntombizanele Mapitiza
Customer Service Agent
Cape Town, City of Cape TownMember since August 16, 2023
Strong administrative and coordination abilitiesExcellent written and verbal communicationScheduling and follow-ups with clients and teamsCRM system experienceTelecoms and UK campaign knowledgeFast learner and process-drivenStrong attention to detail
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About
Handled balance and instalment queries Processed statement requests Updated and verified customer personal details
Experience
Customer Service Agent - Tenacity Financial Services
(2024-01 - 2025-12)
- Handled balance and instalment queries
- Processed statement requests
- Updated and verified customer personal details
Customer Service Advisor - Teleperformance (British Gas – UK Campaign)
(2023-01 - 2024-12)
- Assisted UK customers with account queries
- Managed billing, payments, and service issues
- Logged service requests and followed up on resolutions
Customer Service Agent – Chats and Emails - Merchants (UK Campaign)
(2021-10 - 2023-01)
- Responded to customer queries via live chat and email
- Updated customer records and billing details
- Resolved complaints and escalations
Customer Service Agent - WNS Global Services
(2020-08 - 2021-10)
- Inbound and outbound customer service
- Assisted with account and billing enquiries
- Processed updates and service requests
Sales Consultant - National Debt Advisors
(2019-03 - 2020-03)
- Contacted clients for debt review services
- Captured customer information
- Followed up on leads and documents
Sales Consultant - Jet Promenade
(2018-01 - 2019-01)
- Assisted walk-in customers
- Handled POS and stock control
- Managed product upselling
Sales Consultant - Cratos Marketing
(2017-01 - 2018-01)
- Door-to-door product sales
- Client engagement and product promotion
- Daily reporting and team targets
Education
Grade 12 - Ikamvalethu Senior Secondary School
Skills
Customer Service Agent
