Yanela Ncetani
Trainer and Facilitator
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About
Multi-faceted, efficient, and reliable, professional with 10+ years of experience in the Call Center industry. From Sales, Collections, Marketing and Customer Service and Experience. Enabling each training group and teams managed with skills to ensure customer experience is done with the utmost professionalism.
Strong teaching abilities and mentoring skills. Good communication, interpersonal, and conflict resolution skills. Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Experience
Multi-faceted, efficient, and reliable, professional with 10+ years of experience in the Call Center industry. From Sales, Collections, Marketing and Customer Service and Experience. Enabling each training group and teams managed with skills to ensure customer experience is done with the utmost professionalism.
Strong teaching abilities and mentoring skills. Good communication, interpersonal, and conflict resolution skills. Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Education
MBA Music Program Completion.
Six Months program for training and mastering artistic expressions in the entertainment industry.
