Yesmene Johnson

Detail-oriented and results-driven administrative and quality assurance professional with strong head-office experience at Cartrack. Proven ability to ensure compliance, maintain accurate documentation, and support operational efficiency. Highly organised, process-driven, and trusted to deliver consistent, high-quality administrative support in fast-paced corporate environments.

Quality Assessor - Cartrack Academy

(2021-01)

• Conduct quality evaluations of customer interactions to ensure compliance with company standards
• Compile detailed performance and compliance reports for management and training teams
• Identify process gaps and contribute to workflow and service improvements
• Maintain accurate documentation in line with governance requirements

Appointment Setter - Secure-U

(2019-01 - 2020-12)

• Managed appointment scheduling and calendar coordination
• Provided administrative support to sales teams
• Handled high-volume inbound and outbound calls professionally

Lead Administrator - Hippo.co.za

(2015-01 - 2015-12)

• Managed company quotations and ensured efficient workflow
• Coordinated lead transfers to insurance departments

Generic Management - Management - Cartrack Academy (2023-01 - 2023-12)

Matric - Lancea Vale Secondary School (2014-01 - 2014-12)