Yolanda Kumbaca

Dedicated Admin professional with 15 years' proven experience across banking and retail sectors.

Holds

University-level coursework in Management of Training and National Certificate: Generic Management NQF Level 4, with a strong foundation in Leading, Planning, Controlling & Organizing. Expert in data capturing with 99% accuracy, POS operations, stock receiving, inventory management, customer collections, complaints resolution, and supplier liaison. Recognized for reliability, discretion, and delivering 100% customer satisfaction under pressure.

Seeking to contribute skills and management training to a growing organization in East London. Available immediately.

Administration Clerk, Stock Admin, Customer Service & Collections Clerk - House and Home

(2018 - 2024)

• Operated POS system daily for sales, returns, lay-bys and customer payments with 99% accuracy
• Manage the company switchboard/reception, handle incoming calls and direct queries to correct departments
• Resolved customer complaints and queries within 21-day turnaround time, liaised directly with suppliers to ensure 100% customer satisfaction and prevent escalations
• Managed monthly customer account collections, followed up on overdue accounts to maintain payment compliance
• Received and verified stock deliveries against invoices, conducted weekly and monthly stock takes, investigated variances
• Captured and maintained accurate inventory records on system, ensured data integrity
• Coordinated with suppliers on damaged goods, delivery shortages and stock discrepancies

Store Administrator/Banking Clerk - The Hub Clothing Store

(2015 - 2018)

• Executed banking procedures, cash deposits and daily reconciliation with precision and confidentiality
• Captured sales transactions and customer data on system with high accuracy
• Provided frontline customer service and sales support, maintained positive customer relationships
• Assisted with stock uplifting, merchandising and stock control processes
• Managed filing, scanning and archiving of customer and company documentation
• Adhered strictly to company policies, procedures and compliance requirements

University Level Coursework - Management of Training - Walter Sisulu University (2006 - 2006)

National Certificate - Generic Management NQF Level 4 - Omni Hr consulting (2024 - 2024)

Matric Certificate - ERIC MNTONGA HIGH SCHOOL (2004 - 2004)