Yolanda Qumba
Facilitator
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About
Professional and customer-focused individual with experience in retail, customer service, cash handling, facilitation, and community support. Strong communication and problem-solving skills with the ability to work effectively under pressure. Experienced in assisting clients, handling queries professionally, and maintaining excellent service standards. Dedicated, reliable, and eager to contribute positively within a professional work environment.
Experience
Facilitator - Yizani Sakhe Organisation
(2025-01 - 2026-12)
- Facilitated community and support programmes
- Assisted participants with daily activities and guidance
- Maintained records and organised programme activities
- Worked collaboratively with staff and community members
Facilitator - Khululeka Organisation
(2021-01 - 2021-12)
- Communicated professionally with community members and participants
- Assisted with organising daily activities and maintaining records
- Worked effectively within a team environment
- Handled inquiries and provided support where needed
Terminal Operator - TAB Kenilworth Racing
(2019-01 - 2019-12)
- Processed customer transactions accurately and efficiently
- Handled customer queries in a professional manner
- Managed cash handling and balancing procedures
- Maintained excellent customer service in a fast-paced environment
Cashier - Checkers
(2015-01 - 2015-12)
- Processed payments quickly and accurately
- Assisted customers with questions and complaints
- Maintained a friendly and professional attitude
- Worked efficiently during busy trading hours
Shelf Packer - Woolworths
(2013-01 - 2013-12)
- Packed and organised shelves neatly
- Assisted customers in locating products
- Supported team members to maintain store presentation
Education
Grade 12 - Wynberg Secondary School (2010-12)
