Yonke Gugushe

Experienced professional with 2 years of sales experience in the insurance industry and 6 years in customer service, bartending, and food service. Skilled in insurance sales, client engagement, policy reactivation, upselling, and delivering top-tier customer service. Holds the Regulatory Examination 5 (RE5) qualification, Class of Business (COB) Certificate, and a valid Code 10 driver's licence.

Customer Service Representative & Sales Agent - Old Mutual Mass Market

(2017-12 - 2024-12)

• Provided cover to new and existing clients, offering comprehensive insurance solutions.
• Upsold additional policies and benefits to clients, enhancing their coverage and increasing sales.
• Reactivated cancelled policies, successfully bringing them back into the company's books.
• Delivered exceptional customer service, ensuring client satisfaction and retention.
• Met and exceeded sales targets through proactive client engagement and relationship-building.

Customer Service Representative & Sales Agent - Old Mutual Mass Market

(2024-02 - 2024-12)

Bartender & Waiter - Dros Stellenbosch

(2014-12 - 2016-02)

• Served drinks, prepared cocktails, and managed all bar operations.
• Conducted stock take and ensured proper inventory management.
• Provided excellent customer service and handled cash transactions.

Waiter & Bartender - Santos Express Train Lodge, Mossel Bay

(2019-01 - 2024-01)

• Took customer orders, served food and beverages, and ensured guest satisfaction.
• Assisted in daily restaurant operations, including cleaning and setting up tables.
• Managed bar services, including drink preparation and stock control.
• Conducted regular stock takes to maintain optimal inventory levels.
• Delivered excellent service in a unique hospitality setting, catering to both local and international guests.

Matric Certificate - York High School

Bachelor of Arts - University of the Western Cape