Zakithi Emelda

I am a lady whos inteliget , my name is Zakithi Emelda Msimango .

I have work expirience on the field for call centere a, admin , and IT service desk .

I have diploma in IT prommer.

• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Escalate, if needed, unresolved problems to a higher level of support.

I have diploma in IT