Zama Dlamini
Systems support
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About
I'm a systems support tech which seeks employment in the software development environment. I am a unisa student which also has a mentor to upskill myself in software development at my workplace.
Experience
System Support (Merch)
Mr Price Group Head office, Durban
march 2021 - presentI assist by responding to queries logged using our help hub by our customers.
Guiding customers through the problem-solving process.
Applying basic data fixes through SQL.
Running diagnostic programs to resolve problems.
Service desk technician
Mr Price Group Head office, Durban
JUNE 2016 – FEBRUARY 2021I assisted by providing telephonic and email 2nd line support and troubleshooting to all computer users at all stores (For some issues SQL is used to troubleshoot), Head Offices and the Distribution Centres within the Mr Price Group.
Liaised with external service providers to escalate problems where required.
Supported our suppliers who use our software.
Education
Diploma in information technology university of south africa (UNISA)
2021 - current btech level5 HND in Information Systems Engineering
CTI EDUCATION GROUP
2012 - 2013
