Zandile Mbuli
Customer Care Consultant
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About
To grow my skills within the company, find solutions for challenging situations. Help grow and develop the company, under promise and over deliver take advantage of any opportunity of educational growth offered by the company set goals within my work space each day and strive to achieve them, be a memorable asset to the company.
Experience
Customer Care Consultant at Avis Rent a Car (2012-07 – 2017-04)
Professional Skills: Telephone etiquette, Soft skills, Time management, Organizational skills, Strategic planning, Detail orientated, Resourcefulness, Always anticipate needs, People orientated, Under Promise and over deliver
- Answer every phone call
- Assist the customer with break down or emergency
- Call surrounding branch to assist customer promptly
- Reassure customer and follow up on how we helping them
- Make care calls to customer while the wait to be assisted
- Take messages
- Capture client's personal details
- Filling and recording documents
- Use the computer daily on, Microsoft word, lotus, excel and PowerPoint
- Carry out communication both verbal and written
- Preparing presentations and presenting
- Social Planning Committee
- Customer service excellence training
- Brand ambassador training and boot camp
- Soft skills training
ADMINISTRTOR FOR KYC HIGH RISK at FNB HQ JHB (2018-01 – 2020-09)
- Request for outstanding documents, via email and telephonic contact as Required
- Updating clients information on the System
General finance administrator at KAELO MONEY (2022-10 – 2023-12)
- Gathering financial information, including proof of income from applicants
- Performing credit checks to inquire about an applicant's borrowing history
- Assessing an applicant's finances, credit history and employment status to determine their Creditworthiness
- Browsing available loans to identify options that match the applicant's current financial status
- Exploring payment options on available loans to find ideal structures for the applicant
- Explaining the terms and conditions of a loan to an applicant
- Offering advice, if requested, on which of the offered loan options is best suited to their needs and financial capabilities
- Working with lender staff to initiate the loan on behalf of the applicant
Customer Support Associate at Enable Benefits (2024-06 – 2025-11)
- Assist clients with applying for the disability tax credit with the Canadian government
- Capture client's medical history and personal information on the CRM system
- Communicate with the client consistently on case development
- Follow up between the client, Doctor and Canadian government
- Calculate tax return for all approved applications and disclose amount to client
- Assist with claims for relief funds for clients Care giver, sponsor and spouse
- Assisting with chat and email queries
- Objecting to failed claims and processing of appeals
Customer Support Specialist Conduit health at Merchants SA (2025-09 – Present)
- Customer Relationship Management: Developing and maintaining in-depth profiles for accounts, including customer preferences and purchasing habits
- Inside Sales & Order Management: Soliciting, securing, and entering sales orders for equipment and consumables like catheters, adult pads, and diapers
- Solving all support queries, lost or damaged epuiments, handling escalations, replacements and billing
- Product Knowledge: Providing technical information on product features and benefits, particularly for durable medical equipment (DME) and incontinence supplies
Education
MATRIC – FLORIDA PARK HIGH SCHOOL (2008-12)
