Zané Heinemann

I am eager to begin my career as an online English teacher and to create enjoyable and engaging learning experiences for young learners. I am a reliable, hardworking and enthusiastic individual who has recently completed an accredited Level 5 TEFL course through The TEFL Academy. I am passionate about working with children and helping them learn in a positive and supportive environment.

I am patient, friendly, have a big love for children and I am able to communicate effectively in both Afrikaans and English. My experience caring for and working with young children has helped me develop strong communication skills as well as patience, responsibility and providing a safe and positive environment for them to grow in.

Manager at Misty Mountain Coffee Shop (2025-09 – 2026-01)

• Oversee daily operations of the coffee shop, including, opening and closing procedures.
• Ensure consistent quality of beverages, food and customer service.
• Supervise, train and motivate staff to maintain high performance standards.
• Recruitment and training of new employees.
• Maintain a clean, safe and hygienic work environment in line with health regulations.
• Handle customer enquiries, feedback and complaints professionally.
• Monitor inventory levels, place orders and manage supplier relationships.
• Reduce waste and control stock.
• Operating POS systems, manage cash, handling and doing end of day totals.
• Implement promotions, specials and loyalty initiatives to increase sales.

Administrative Staff at Mercury Corporate Solutions (2024-10 – 2025-09)

• Performed general administrative duties, including managing and maintaining company data.
• Prepared and processed invoices accurately and efficiently.
• Maintained an organized and professional workplace environment.
• Welcomed and greeted clients in a professional and friendly manner.
• Managed, and sent business emails.
• Placed orders for office supplies and company needs.
• Conducted data entry and data collection with a high level of accuracy.
• Worked effectively with Microsoft Word and Excel for documentation.
• Assisted with managing and updating company social media platforms.

Babysitter - Babysitting Two Toddlers at Private Family (2024-04 – 2024-08)

• Babysitter of a four month old and a 1 year old baby
• Cared for a four-month-old baby and a one-year-old.
• Provided a safe, caring and supportive environment.
• Planned and managed daily routines and activities.
• Developed patience, responsibility and strong communication skills.

Volunteer at Evelyne Brand Daycare (2024-03 – 2024-04)

• Supervised children at all times to ensure a safe and nurturing environment.
• Performed routine cleaning duties and maintained a sanitary, hygienic environment.
• Encouraged the development of social skills through sensory and interactive activities.
• Facilitated hand-eye coordination games and age-appropriate games.
• Organized and assisted with daily activities and routines
• Supervised and cared for young children.
• Organised daily activities and games.
• Encouraged social development and sensory activities.
• Helped children develop hand eye-coordination.
• Assisted with hygiene, meals and daily routines.
• Maintained a safe and sanitary environment.

Level 5 168 Hour TEFL Certificate in English Language Teaching – The TEFL Academy, UK (2026-02 – 2026-07)