Zanele Mangcotywa

I am an individual who obtained Advanced Diploma in Human Resources Management (NQF 7) at BMT College, and I have experience providing confidential administrative support in HR and compliance environments.

Senior HR Clerk at Melbro Retail (The Crazy Store) (2024-07 – Present)

Senior HR Clerk managing employee data, recruitment coordination, and compliance documentation

• Maintained and updated employee data in HRIS (SAGE VIP, ESS)
• Coordinated recruitment, interview scheduling, onboarding, and employee engagement activities
• Implemented electronic filing improvements, reducing retrieval time and improving audit compliance
• Prepared CCMA case documentation and managed HR queries
• Generated monthly HR reports on headcount, leave, and workforce trends
• Processed employee loans, provident fund applications, IOD paperwork, and UIF documentation
• Ensured compliance readiness for labour inspections and coordinated health and safety supply orders
• Administered leave management and monitored absenteeism patterns

HR Officer at SBV Services (2023-07 – 2024-07)

HR Officer managing employee records, benefits, and full employee lifecycle

• Maintained manual and electronic personnel records
• Administered employee benefits, medical aid, and claims (IOD, disability)
• Managed full employee life cycle: engagements, terminations, transfers
• Generated HR MIS reports, providing actionable analytics to management
• Supported change management and HR transformation projects
• Coordinated employee wellness programmes and onboarding processes

Administrator – Vaccination Programme at Hospital Kess (2021-06 – 2022-04)

Administrator managing vaccination programme operations and data management

• Registered patients on EVDS system, managed data capture, and supported operational logistics
• Screened patients for COVID-19, monitored queues, and ensured compliance with protocols

HR Admin at Washtub Industrial Laundry (2019-12 – 2021-05)

HR Admin managing time and attendance, payroll, and employee administration

• Managed time and attendance, payroll (SAGE VIP), and leave processing
• Administered pension fund enrolments and prepared retrenchment letters
• Screened employees, monitored PPE compliance, and supported recruitment processes

Advanced Diploma in Human Resources Management (NQF 7) – BMT College (2024-01 – 2025-05)

National Diploma in Human Resources Management – Boland College (2017-07 – 2021-06)

Matric in Mathematics & Science – Manzomthombo Senior Secondary School (2011-01 – 2011-12)