Zanele Maseko

Highly organized and detail-oriented administrative professional with extensive experience in customer service, data capturing, and operational support across corporate, aviation, and service environments. Proven ability to manage documentation, process information accurately, support team operations, and maintain high service standards. Strong communication, problem-solving, and organizational skills with the ability to work under pressure, follow procedures, and ensure compliance.

Proficient in Microsoft Office and experienced in handling high volumes of data and administrative tasks.

Central Loader - CULLINAN HOLDINGS

(2023-11 - 2024-02)

• Captured, processed, and maintained accurate data for reporting and operational use.
• Assisted with administrative coordination and ensured proper record keeping.
• Identified discrepancies and escalated issues for resolution.
• Supported internal teams with documentation and daily operational tasks.
• Maintained accuracy and attention to detail in all administrative processes.

Operations Assistant - EDUSPORT TRAVEL AND TOURS

(2023-06 - 2023-10)

• Handled administrative tasks including filing, documentation, and record keeping.
• Processed customer information and ensured data accuracy.
• Responded to queries and provided customer support.
• Assisted with operational planning and coordination.

Customer Service Agent - COMAIR LIMITED

(2013-06 - 2022-06)

• Captured and maintained accurate customer and operational data.
• Processed high volumes of information while maintaining accuracy and compliance.
• Handled queries, resolved issues, and escalated complex matters.
• Followed strict procedures and maintained confidentiality.
• Worked in a structured environment requiring attention to detail and accuracy.
• Collaborated with teams to ensure smooth service delivery.

Receptionist - EXECUTIVE SUITES @ 555

(2011-11 - 2013-06)

• Managed administrative records, bookings, and documentation.
• Handled client communication and front-desk operations.
• Ensured organized filing systems and accurate record keeping.

Receptionist / Night Auditor - PROTEA HOTEL WATERFRONT RICHARDS BAY

(2010-08 - 2011-11)

• Prepared reports and reconciled financial and operational data.
• Maintained accurate records and ensured compliance with procedures.
• Handled administrative and customer service responsibilities.

Diploma - Travel and Tourism

National Senior Certificate - Grade 12