Zanele Mteki

Branch administration professional with experience in customer service, switchboard operations, reception support, sales, stock coordination, reporting, and day-to-day office administration. Organised and detail-oriented, with a proven ability to manage transactions, maintain accurate records, coordinate information across departments, and provide professional service to customers, suppliers, visitors, and internal stakeholders. Recognised for clear communication, dependable follow-through, strong problem-solving skills, and a professional approach to supporting efficient branch operations.

Switchboard Operator - Game Store, Pavilion Mall - Pavilion Mall

(2024-01 - 2026-05)

• Answered incoming calls and directed callers to the correct person or department.
• Transferred calls and recorded accurate messages when staff members were unavailable.
• Recorded call details, visitor information, and service requests when required.

Sales Consultant - Game Store, Pavilion Mall - Pavilion Mall

(2014-03 - 2020-06)

• Delivered excellent customer service and built strong client relationships to support sales growth.
• Managed transactions, stock modifications, and communication by email and telephone with clients, suppliers, and internal departments.
• Provided front-of-house support, including reception assistance and support for walk-in customers.

Assistant Product Coordinator - Game Store, Pavilion Mall - Pavilion Mall

(2020-07 - 2023-12)

• Maintained optimal stock levels and supported smooth day-to-day store operations.
• Compiled detailed business reports to support informed decisions and process transparency.
• Collaborated across departments to improve procurement, inventory control, and productivity.
• Supported project coordination, met deadlines, and maintained service standards.

Higher Certificate - Office Administration - Rosebank College

Level 4 - Agricultural Management - Coastal College

Grade 12 - Embizweni High School (2008)