Zanele Rammitloa

Fraud Specialist with extensive experience in financial services, combining strong analytical skills with a proven ability to safeguard clients against fraud and deliver exceptional customer support. Recognized for resolving complex cases efficiently, maintaining compliance, and building trust through clear communication.

Background in retail sales further strengthens customer engagement, team leadership, and performance management. Brings a unique blend of financial acumen, problem-solving, and service excellence to both technical and client-facing environments.

Fraud Specialist/Analyst - ABSA

(2018-06)

• Assisting with swim swaps email box.
• Authorising clients’ cards for international usage.
• Cancelling all compromised channels (cards fraud as well as deposit scams).
• Ensuring first time call resolutions and providing customer service of outstanding quality.
• Logging complaints as well as providing resolutions for complaints that are logged with the fraud department.
• Providing customers with feedback regarding cases that were logged.
• Serving as a first point of contact for clients to log all queries.
• Taking part and engaging in all team activities.
• Assisting with Card, Internet Banking, Application, Transactional fraud case reporting

Sales Person - Tekkie Town

(2016-06 - 2016-10)

• Advised customers on their purchases.
• Dealt with any queries or complaints.
• Ensured that sales targets were met.
• Helped with promotions and displayed items.
• Managed and motivated staff (in a senior role).
• Ordered, managed and took out stock.
• Oversaw delivering.
• Provided quality service to customers.

National Senior Certificate - Hoerskool Jan De Klerk (2013)

Health & Skin Care Certificate - Camelot International of Health & Skincare (2014)