Zanokuhle Malwane

Results-driven Sales and Administration professional with experience across sales, customer service, office administration and business operations. Skilled in generating quotations and invoices, managing customer enquiries and follow-ups, coordinating orders and suppliers, maintaining accurate records, and supporting daily operational workflows. Experienced in cold calling, lead generation, client relationship management and matching customer needs with suitable products and services.

Proficient in Sage Accounting, Microsoft Excel, Word and PowerPoint, with strong organization, communication, attention to detail and Problem-solving skills.

Administration & Operations Clerk / Sales Representative at FRIST CHOICE FILING SOLUTIONS (2024-11 – Present)

• Generate quotations, invoices and sales documentation while maintaining accurate customer, product and pricing records.
• Manage customer enquiries, follow-ups and sales opportunities from initial contact through to order completion.
• Conduct outbound sales calls, identify prospective clients and promote products and services based on customer requirements.
• Use Sage Accounting Software to support invoicing, pricing, sales administration and financial processes.
• Coordinate purchasing and supplier orders, ensuring requirements are accurately processed and aligned with purchase orders.
• Verify incoming deliveries against purchase orders, invoices and delivery notes to ensure items and quantities are correct.
• Maintain professional customer and supplier relationships while resolving queries and supporting customer satisfaction.
• Support day-to-day administrative and operational activities to keep workflows organized, accurate and efficient.

Customer Service & Sales Representative – Cold Calling & Lead Generation at CCI SOUTH AFRICA (2023-07 – 2024-01)

• Handled customer interactions while identifying needs and presenting suitable products or service solutions.
• Conducted cold calls and lead-generation activities to develop new sales opportunities.
• Built rapport with prospective customers through clear communication, active listening and professional follow-up.
• Addressed customer concerns and worked toward positive resolutions while maintaining service standards.

Receptionist & Administration at MINZANO OCCUPATIONAL HEALTH SERVICE (2022-12 – 2023-05)

• Managed reception and provided professional support to clients and visitors.
• Handled administrative tasks, communication and appointment-related activities in an organized manner.
• Maintained records and supported smooth day-to-day office operations.
• Responded to enquiries and assisted clients with administrative requirements.

Secretary at BREAKING BOUNDARIES THROUGH EDUCATION FOUNDATION (2025-02 – 2026-04)

• Provided administrative and secretarial support to the organization.
• Assisted with communication, documentation, record keeping and coordination of activities

NATIONAL SENIOR CERTIFICATE (MATRIC) – KLOOF HIGH SCHOOL (2018 – 2022)

DIPLOMA IN CIVIL CONSTRUCTION ENGINEERING – N6 (INCOMPLETE) in Civil Construction Engineering – BEREA TECHNICAL COLLEGE