Zayd Samsodien
Call center Manager
Talent
Cape Town, City of Cape TownMember since December 26, 2024
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About
My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction.
Experience
Over 20 Years experience in the call center industry. Specializing in inbound voice, Chat, email and social media channels of communication.
Education
Senior certificate 1993
Diploma theology 1995
Various call center certificates, diplomas and awards
