Sharlene Ndlovu

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Bringing strong background in client support and coordination.

Skilled in communication, problem-solving, and empathy to build trust and effectively assist clients. Experienced in managing multiple tasks while maintaining positive and supportive approach. Eager to leverage these skills to contribute to successful case management.

Case manager/Call center - Zororo-Phumlani funeral services - Cape Town

(2024-01)

• Assisted in creating reports and documentation to track client progress and service outcomes effectively.
• Assisted clients in navigating resources and services to address their specific needs effectively.
• Handled incoming calls, addressing inquiries and providing information related to case management.
• Documented client interactions and maintained accurate records in the case management system.
• Conducted follow-up communications with clients to ensure their needs were being met and gather feedback.
• Developed and maintained knowledge of community resources to better support client referrals and assistance.
• Maintained accurate and confidential client records, adhering to data protection regulations.
• Managed all aspects of cases, including drafting service plans, reviewing progress and assessing case closures.
• Liaised with healthcare professionals and social services to coordinate client care effectively.
• Conducted individual and family interviews to assess situations and determine situations required.
• Conducted consultations with clients to obtain understanding of requirements and service needs.

Elderly Caregiver - Phoebe Home - Cape Town

(2023-04 - 2023-12)

• Provided compassionate, personalised care to elderly clients, assisting with daily living activities and promoting independence.
• Administered prescribed medication and monitored health conditions, reporting changes to healthcare professionals promptly.
• Developed and maintained meaningful relationships with clients, fostering emotional support and companionship.
• Prepared nutritious meals tailored to dietary restrictions, ensuring clients received balanced nutrition and hydration.
• Managed household tasks, including cleaning, laundry, and shopping, to maintain a safe and comfortable living environment.
• Collaborated with families and healthcare teams to create and implement personalised care plans for optimal client outcomes.
• Assisted with personal care tasks, such as bathing and dressing, while respecting residents' privacy and preferences.
• Conducted regular health checks, monitoring vital signs and reporting any significant changes to healthcare professionals.
• Maintained detailed health records to report on progress or decline.
• Monitored and replenished medical supplies, ensuring availability of necessary items for care provision.
• Monitored and recorded patients' physical and mental health, providing timely updates to the care team.
• Acted efficiently, effectively and responsibly in emergency situations, taking appropriate actions to resolve matters.

Human resources/ Office administration - Betxchange - Cape Town

(2016-11 - 2022-03)

• Coordinated recruitment processes by managing job postings, screening candidates, and scheduling interviews.
• Assisted in onboarding new employees by preparing orientation materials and conducting introductory sessions.
• Maintained employee records and updated databases to ensure accurate information management and compliance.
• Responded to employee inquiries regarding HR policies and procedures, providing guidance and resolving issues promptly.
• Organised training sessions and development programmes to enhance employee skills and professional growth.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Met schedule using excellent planning and coordination skills.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.

Front Desk Medical Receptionist - Kensington day Hospital - Cape Town

(2015-01 - 2015-08)

• Managed patient check-in and check-out processes, verifying insurance details and updating medical records.
• Coordinated appointment scheduling, optimising physician calendars to maximise patient flow and minimise wait times.
• Processed patient payments and billing inquiries, maintaining accurate financial records and facilitating smooth transactions.
• Answered patients' questions in person, by email, or by phone.
• Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
• Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
• Kept reception area tidy and clean throughout day, retaining organised yet friendly look.
• Scheduled, confirmed and re-scheduled appointments using booking system.
• Handled confidential patient information with discretion, adhering to data protection regulations.
• Helped patients access appropriate services or healthcare professionals in courteous and polite manner.
• Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
• Facilitated patient check-in and check-out processes, ensuring smooth operation of reception area.
• Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
• Assisted in the preparation of patient rooms and medical equipment for consultations and procedures.
• Greeted patients upon arrival, providing a warm and welcoming environment to enhance their experience.

Diploma of Higher Education - Business Administration - Alison, Online (2025-01)

Diploma of Higher Education - Caregiving - Alison, Online (2025-01 - 2025-01)

NVQ Level 4 - Office administration - Boston college, Bellville, WC (2013-01 - 2014-01)