Zaydaan Johnson

Entry-level IT Support Technician with a National Certificate in IT: System Development (NQF Level 4). Skilled in troubleshooting hardware and software issues, supporting end users, and working with Microsoft Office and basic systems. Strong customer service background with the ability to explain technical solutions clearly. Seeking an IT Help Desk or Junior IT Support role.

Operational Support - Le Vin Restaurant

(2025-06 - 2025-07)

• Managed daily operations, including POS systems and basic technical issue resolution
• Handled financial reporting and ensured accuracy in transactions
• Provided fast problem-solving in high-pressure environments

IT End User Practical Experience - Sparrow FET College

(2021-07 - 2022-07)

• Assisted users with computer tasks, troubleshooting, and software support
• Managed digital files and improved system organisation
• Supported day-to-day IT operations in a learning environment

Inventory Support - Pick n Pay Cresta

(2021-05 - 2021-06)

• Assisted with stock control systems and data accuracy
• Worked in a fast-paced environment requiring attention to detail

Barista & Hospitality Roles

(2024 - 2025)

• Developed strong communication and customer service skills
• Built ability to work under pressure and resolve issues quickly
• Maintained high standards of service and professionalism

National Certificate - IT System Development - Sparrow FET College / MICTSETA (2023 - 2023)

National Certificate - IT End User Computing - Sparrow FET College (2022 - 2022)

Bridging to the Workplace - Roodepark School