Zee

Resourceful professional with over 10 years of experience in front office management and customer service within the hospitality industry. Proven ability to oversee operations, supervise staff, and ensure exceptional client interactions. Skilled in inquiry handling, data management, and troubleshooting. Eager to leverage organisational and communication skills to excel as a Customer Support Associate at Placements24, contributing to a positive brand experience and client satisfaction.

Front Office Manager - Premierhotel ELICC - East London

(2018-06)

• Oversaw daily front office operations, ensuring delivery of exceptional customer service and seamless administrative support in a busy East London office.
• Supervised and mentored front office staff, instilling high standards of professionalism and precision in data handling and customer communications.
• Established and maintained comprehensive record-keeping systems, enhancing accuracy in data capture and retrieval for management reporting.
• Coordinated office schedules, appointments, and meetings, showcasing robust organisational skills relevant to remote data entry roles.
• Addressed customer inquiries and resolve issues expeditiously, thereby elevating customer satisfaction and cultivating positive client relationships.
• Collaborated with cross-functional departments to optimise office functions and enhance data accuracy, fortifying overall business operations in the Eastern Cape.

Front Office Supervisor - Garden Court OR Tambo - Kempton Park

(2008-06 - 2015-11)

• Led and coordinated front office staff, ensuring meticulous data capturing and streamlined administrative processes.
• Instituted effective record-keeping systems to uphold data integrity and facilitate office operations.
• Instructed front office team on data entry best practices and customer communication standards, fostering a culture of excellence.
• Resolved customer inquiries with efficiency, maintaining high standards of professionalism and data accuracy.

Assistant Front Office Manager - Blue Lagoon Hotel - East London

(2015-12 - 2018-05)

• Managed daily front office operations, with a keen emphasis on meticulous data capturing and administrative support.
• Supervised and educated front office staff on data entry protocols and customer communication standards, promoting operational efficiency.
• Devised and upheld systematic record-keeping and data management processes, enhancing overall workplace productivity.
• Orchestrated schedules and appointments, demonstrating strong organisational skills relevant to remote operations.
• Resolved customer inquiries swiftly and effectively, ensuring a high level of accuracy in data recording and client satisfaction.
• Monitored the preparation and verification of customer and client information to guarantee precise data capture and minimise errors.
• Evaluated and reported on data entry tasks, ensuring adherence to organisational standards and bolstering continuous improvement initiatives.

Matric - Matric - John Bisseker SS (2003-01 - 2003-12)

Hospitality Management ND - Hospitality Management ND - Walter Sisulu University (2005 - 2008-12)