Zeka Phakathe

Goal-driven and results-driven individual eager to expand skills through learning and experience. Aiming to secure a higher position and contribute to growing the company.

Experienced Client Care

Advisor with expertise in managing client queries, updating information, and up-selling to enhance customer retention. Proficient in using CRM systems and follow-up techniques to ensure accurate policy handling and improved client satisfaction. Committed to fostering strong client relationships and driving business growth through exceptional service delivery.

Lead Generator - Miway Insurance

(2026-03)

• Generate high-quality insurance leads through targeted digital campaigns
• Responsible for converting third-party sourced leads into qualified quotes and closed policies for short-term insurance
• Educate customers on higher level on insurance products and benefits
• Provide quality service to external and internal customers by ensuring accuracy in recording of data

Client Care Advisor - OUTsurance

(2018-10 - 2023-08)

• Handle client queries
• Update client information
• Up-sell to existing clients
• Liaise with Actuaries/Underwriters
• Follow up on quotes

Sales Assistant - GA Creative Brands

(2014-11 - 2018-05)

• Handle client complaints and queries
• Providing shopping advice and recommendations
• Restocking shelves, organizing products, and keeping the sales floor clean
• Receiving, unpacking and arranging new stock
• Serves customers in store

Teacher - Little Stars

2 years

• Expose learners to language incidentally through planned interactive activities and through play-based learning

Bachelor of Education Degree - Central University of Technology (2010)

Grade 12 - Unitas Secondary School (2008)