Zinhle Mgobhozi

To use my ability to work in the team environment and to grow in the field of Human Resources Management. To maximize my skills and knowledge as I am a person who loves learning new challenges. I intend to be an asset for your company by bringing my creative qualities so as to participate in work effectively and efficiently from its concept to its completion while maximizing client expectations.

I possess good interpersonal, communication and people management skills, with the ability to function in cross functional teams and to relate to people at all levels, the ability to develop and maintain mutually beneficial internal and external relationships. Enjoy being part of, as well managing; motivating and training, a successful, co-operative and productive team and thrives in pressurized and challenging working environment.

Housekeeper - Umkomaas Guest House - Umkomaas

(2004-01 - 2005-12)

• Welcome Guests
• Direct them to suitable rooms.
• Cleaning of the guest house
• Ensure all required stock in place.
• Ensure all booking are captured accordingly.
• Arrange for transport for guests at airport, stations etc.
• Record any complaints received and action them.
• Conduct annual asset verification.

Trainee Trainer - Vopak Terminal Durban - Durban

(2009-10 - 2011-10)

• Schedule & conduct induction for new staff, contractors, surveyors, security, and transporters. Assess and keep outcome records for future references. Upload successfully completed induction into Terminal site access programme.
• Regularly review compliance to WSP, develop a gap analysis and report to Training Coordinator for action planning.
• Develop and communicate internal/external training schedules, to relevant parties at least two weeks in advance or as may be instructed by Training Coordinator. Follow up and record attendance and/or achievements electronically.
• Updates and coordinate Planned Training Matrix. Regularly update individual profile with subject and hours spent per attended training.
• Assist Training Coordinator, with development of training material and assessment tools, as per requirement.
• Assist Training Coordinator with marking of scripts and development of certificates where in-house training was conducted.
• Keep record of all Vopak infrastructures, available for use by Training Department.

Training Administrator - Vopak Terminal Durban - Durban

(2011-11 - 2018-11)

• Schedule & conduct induction for new staff, contractors, surveyors, security, and transporters. Assess and keep outcome records for future references. Upload successfully completed induction into Terminal site access programme.
• Draw up and facilitate on-boarding programme for new employees.
• Give access to all successfully inducted candidates onto terminal access control system.
• Generate and issue cards onto successfully inducted fuel 3 drivers for excess onto terminal gates.
• Assess training needs for new and existing employees, Draw up Gap analysis for the organization and ensure training requirements are conducted for employees.
• identify internal and external training programs to address competency gaps.
• Engage with internal stakeholders regarding employee training requirements and set up portfolios.
• Assist with development of training material and assessment tools, as per requirement.
• Ensure the necessary administration of training documentation, electronic and manual filling is done accurately.
• Conduct Training Needs Analysis for respective Departments Compile and coordinate the implementation of Training Plans
• Work with HR to conduct Skills Audit for employees where need arises.
• Work with employees and HR in conducting Individual Development Plans; thereafter link it to performance management Cycle on my pulse system to ensure employees are trained according to Gap analysis which is then established using such information.
• Organize or source training programs to meet specific training needs.
• Develop and communicate internal/external training schedules, to relevant parties at least two weeks in advance or as may be instructed by Training Coordinator. Follow up and record attendance and/or achievements electronically for reporting purposes.
• Regularly review compliance to WSP, develop a gap analysis and report to Training Coordinator for action planning.
• Attend CHIETA Conferences and forums together with Training Officer to collect information amongst the compilation of WSP/ATR Reports.
• Inform employees about training options.
• map out training plans for individual employees.
• facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching, ELearning management system, (My pulse system, Traces System, Access Control System,)
• Provide feedback to program participants and management.
• Keep contact with Supervisors/Shift leaders and Managers, Conduct their training needs and address their issues.
• Manage all employee training records electronically & Manually.
• Handle logistics for external training activities including venues, equipment, refreshments etc.
• Responsible for all study assistances (Applications, approvals & Payments etc.)
• Establish and maintain relationships with internal and external training suppliers.
• Coordinate off-site training activities for employees.
• Conduct theoretical and practical Plant Operational Training Interventions
• manage and maintain in-house training facilities and equipment.
• Keep current on training design and methodology.
• Manage learnership programme and ensure successful running of programs from start to finish this includes (Registration of leaners, plan external training programs, plan in-house programs, plan shift roasters, administration and record keeping)
• Complete training evaluation programs for all completed training to ensure tracking of training programs is done accurately.
• Plan and conduct theoretical and practical assessments.
• Ensure the necessary administration of training documentation.
• Ensure candidates are trained in accordance with the Company's systems procedures, work instructions and KPI's etc.
• Evaluate the effectiveness of training interventions implemented.
• Compile and manage training budget.
• Compile and manage training Reports and ensure it submitted on time for global reporting.

Training & Development Facilitator - Hyper check Group - South Africa

(2019-04 - 2019-06)

• Develops training strategy that is in line with business needs and requirements.
• Ensures that all training is delivered and completed successfully with a measure of success attached.
• Manages the training calendar/schedule effectively including planning training resources and training room requirements as per plans.
• Ensures that all new hire staff have an adequate transition to the Operations floor and the existing staff receive appropriate and timely refresher / remedial / cross skill training as per business needs.
• Manages floor support activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement in advisor performance.
• Manages ongoing version control/changes and the quality of all training content and material & keep it updated at all times.
• Liaison with the Stakeholders to ensure effective and consistent implementation of training strategies.
• Manages the performance and development plans of the training team including mentoring, coaching and up skilling.
• Identifies the need for and estimates the budget for projected training resource requirements, both permanent and contract/temporary/seconded and hire the required resources.
• Link of communication with Campaign Managers, HR & Recruitment
• Develop and organize training manuals, multimedia visual aids, and other educational materials, testing and evaluation procedures.
• Understand all related legislative and SETA processes.
• Efficiently roll out given projects as per the Project Management checklist, processes, and timelines
• Ensure that the Learnerships Status Report is always up to date.
• Ensures that the learner attendance is monitored timeously.
• Draw up and agree on training schedules with the service providers and trainers.
• Complete training evaluation programs for all completed training to ensure tracking of training programs is done accurately.
• Plan and conduct theoretical and practical assessments.
• Ensure the necessary administration of training documentation.
• Ensure candidates are trained in accordance with the Company's systems procedures, work instructions and KPI's etc.
• Evaluate the effectiveness of training interventions implemented.
• Compile and manage training budget.
• Compile and manage training Reports and ensure it submitted on time for global reporting.

Training Facilitator / Coordinator - UCL (PTY) LTD - South Africa

(2019-06 - 2022-05)

• Schedule & conduct induction for new staff, contractors, security. Assess and keep outcome records for future references into personal files.
• Update training records and monthly reports on all completed training.
• identify internal and external training programs to address competency gaps.
• Engage with internal stakeholders regarding employee training requirements and set up portfolios.
• Assist with development of training material and assessment tools, as per requirement.
• Ensure the necessary administration of training documentation, electronic and manual filling is done accurately.
• Conduct Training Needs Analysis for respective Departments Compile and coordinate the implementation of Training Plans
• Organize or source training programs to meet specific training needs.
• Develop and communicate internal/external training schedules, to relevant parties at least one week in advance or as may be instructed by training manager. Follow up and record attendance and/or achievements electronically for reporting purposes.
• Inform employees about training options.
• map out training plans for individual employees.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
• Provide feedback to program participants and management.
• Keep contact with Supervisors/Foreman's and Managers, Conduct their training needs and address their issues.
• Manage all employee training records electronically & Manually.
• Establish and maintain relationships with internal and external training suppliers.
• Coordinate off-site training activities for employees.
• Conduct theoretical and practical Plant Operational Training Interventions
• manage and maintain in-house training facilities and equipment.
• Keep current on training design and methodology.
• Complete training evaluation programs for all completed training to ensure tracking of training programs is done accurately.
• Plan and conduct theoretical and practical assessments.
• Ensure the necessary administration of training documentation.
• Ensure candidates are trained in accordance with the Company's systems procedures, work instructions and KPI's etc.
• Evaluate the effectiveness of training interventions implemented.
• Compile and manage training Reports and ensure it submitted on time for monthly, quarterly, and yearly reports.
• Prepare BBEEE Reports, WSP and ATR Reports as required and submit to Training Manager timeously.
• Draw up training yearly budgets per department for all business units.

ODMS/Training Coordinator - Dow Southern Africa /Springbok Emulsion Polymers - South Africa

(2022-06)

• Plan Trainings Days and ensure schedules are out on time for all staff to attend.
• Draw up and facilitate on-boarding programme for new employees.
• Assess training needs for new and existing employees, Draw up Gap analysis for the organization and ensure training requirements are conducted for employees.
• identify internal and external training programs to address competency gaps.
• Engage with internal stakeholders regarding employee training requirements and set up portfolios.
• Assist with development of training material and assessment tools, as per requirement.
• Ensure the necessary administration of training documentation, electronic and manual filling is done accurately.
• Conduct Training Needs Analysis for respective Departments Compile and coordinate the implementation of Training Plans
• Work with HR to conduct Skills Audit for employees where need arises.
• Work with employees and Leadership Team in conducting Individual Development Plans
• Organize or source training programs to meet specific training needs.
• Develop and communicate internal/external training schedules, to relevant parties at least two weeks in advance or as may be instructed by Training Coordinator. Follow up and record attendance and/or achievements electronically for reporting purposes.
• Attend CHIETA Conferences and forums to collect information amongst the compilation of WSP/ATR Reports.
• facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching, ELearning management system, (Diamond Learning, Dow Management System,)
• Compile Monthly reports to ensure tracking of attendance is monitored and share in the weekly systems review meeting.
• Keep contact with Shift Activity Coordinators and Leadership Team to address their training needs for the plant.
• Manage all employee training records electronically & Manually.
• Handle logistics for external training activities including venues, equipment, refreshments etc.
• Establish and maintain relationships with internal and external training suppliers.
• Coordinate off-site training activities for employees to ensure they stay compliant.
• Responsible for the Graduate Programs, send out memos to all staff for programme that will take place.
• Send out invites to shortlisted candidates for interviews.
• Setup interviews for all Leadership to attend and do shortlisting's.
• Ensure the programme is run smoothly and ensure all projects given to the graduetes are completed on time, Plan all meetings for the presentations for the progress of all projects.
• Send out successful candidates offer and work with global ensure onboarding of the candidates.
• Complete training evaluation trainings for all completed training to ensure tracking of training is done accurately.
• Plan and conduct theoretical and practical assessments.
• Ensure the necessary administration of training documentation.
• Ensure candidates are trained in accordance with the Company's systems procedures, work instructions and KPI's etc.
• Evaluate the effectiveness of training interventions implemented.
• Ensure Training budget is maintained and avoid overspending.
• Compile and manage training Reports and ensure it submitted on time for global reporting.
• Be the all-rounder for Operating Discipline Management system as a whole.
• Draw up the WSP/ATR for the plant and ensure submitted on time.
• Ensure applications for discretionary Grands and Bursaries are submitted on time each cycle.
• Ensure all CHIETA refunds are collected on time.

National Senior Certificate - Secondary Education - Umkomaas Secondary School (2000 - 2004)

National Diploma - Cost & Management Accounting - Durban University of Technology (2006-01 - 2008-12)

Bachelor of Technology - Cost & Management Accounting - Durban University of Technology (2014-01 - 2017-12)

BCOM - Human Resources Management - University of South Africa (UNISA) (2018-01 - 2023-12)

BCom Honours - Business Management - University of South Africa (UNISA) (2026-06)