Zinhle Ndimande

Detail-oriented and computer-literate professional with a strong administrative background and hands-on experience as a Production Coordinator. Adept at managing office operations, coordinating production schedules, and maintaining accurate records. Brings a solid understanding of workflow systems, excellent problem-solving skills, and the ability to adapt quickly to new technologies. Passionate about streamlining processes and supporting teams to achieve productivity and efficiency goals.

ACTING PRODUCTION COORDINATOR at Isomoulders (2024-08 – 2025-10)

• Coordinated daily production activities to ensure smooth workflow and adherence to production schedules
• Monitored raw material usage and placed orders to maintain adequate stock levels
• Prepared and updated production reports, job cards, and inventory records using computer systems
• Liaised with supervisors, machine operators, and warehouse staff to track progress and resolve issues
• Assisted in quality checks and reported any defects or irregularities in products
• Captured data and maintained accurate records for audits and internal reporting

ACCOUNTS CLERK at Damelin College (2023-05 – 2023-09)

• Processed student payments, refunds, and account adjustments accurately and timeously
• Captured and maintained financial records using the college's accounting system
• Reconciled student accounts and followed up on outstanding balances
• Prepared invoices, statements, and payment reminders for tuition and other fees
• Provided administrative support to the finance department, including filing and data entry
• Handled account queries from students and parents professionally and efficiently

REFUNDS ADMINISTRATOR at Educor Holdings (2018-09 – 2022-03)

• Accurately processed student refund requests in compliance with internal policies and turnaround times
• Reviewed and validated refund documentation to ensure completeness and correctness before approval
• Captured all refund transactions on the student management and financial systems
• Communicated with students, campus administrators, and finance teams to resolve refund queries professionally
• Maintained and organized refund records for audit purposes and internal reporting

DEBT COLLECTING AGENT at National Debt Recoveries (2016-06 – 2018-08)

• Contacted debtors via phone, email, and SMS to recover outstanding accounts in line with company targets
• Negotiated affordable payment arrangements and followed up on commitments
• Captured debtor interactions and updates accurately on the system after each engagement
• Educated clients on their account status, payment options, and consequences of non-payment
• Maintained professionalism and complied with legal and regulatory requirements (e.g., POPIA, NCA) during all interactions

CALL CENTRE AGENT at Fusion Asset Recoveries (2015-02 – 2016-04)

• Made outbound calls to clients to recover outstanding debts and negotiate payment arrangements
• Handled inbound queries professionally, providing account information and resolving concerns
• Updated client information and call outcomes accurately on the system after every interaction
• Maintained high call quality, met daily performance targets, and followed call scripts where required
• Complied with company policies and legal regulations related to debt recovery and client confidentiality

GRADE 12 in Science Studies – Igagasi High School (2009-12)