Zintle Lalendle

Organized and people-focused professional with 5+ years’ experience across community mentorship, administration, and customer service. Holds an Advanced Diploma in Operations Management from CPUT. Strong background in office administration from NMI Ford Tygervalley, including supplier payments, reconciliations, stock takes, and customer refunds.

Experienced mentor with SPF Foundation, leading youth programs, behaviour change education, and community networking for adolescent girls and young women. Also worked in UK customer service for Marks & Spencer via CAPITA.

Mentor at SPF Foundation (2025-02 – 2025-11)

• Club Facilitation: Lead weekly meetings using the structured Bumb'INGOMSO club guide.
• Mentorship and Support: Act as a role model, providing guidance to adolescent girls and young women in schools and communities.
• Behaviour Change & Education: Mobilize and engage communities to shift risk-taking behaviour and promote protective social norms.
• Networking & Referrals: Create linkages between young women and community, business, or government resources.
• Program Implementation: Support the design and running of community projects, motivational programmes, and healthy sexuality education.
• Reporting: Document activities, track progress, and provide feedback to the Bumb'INGOMSO team.

Admin Clerk at NMI Ford Tygervalley (2022-04 – 2023-07)

• Processed and paid supplier invoices.
• Conducted monthly reconciliations.
• Performed monthly stock takes.
• Conducted monthly health checks.
• Managed customer refunds.
• Processed and fulfilled customer orders.
• Prepared payments and reconciled daily cash outstanding.
• Answered reception calls and managed switchboard operations.
• Conducted till reconciliations.
• Receipted debtors.
• Processed warranty and factory claims.

Customer Service advisor at CAPITA (2021-10 – 2022-03)

Campaign: M&S (Marks &Spencer)

• Assist UK customers with online shopping, create new accounts and process refunds.

Intern at CPUT (2019-11 – 2020-02)

• Lab operations and maintenance

Quality Controller Assistant at St. Louis (2019-07 – 2019-10)

• Quality control and assurance
• Packaging and labeling
• Operational duties
• Administrative duties

Advanced diploma in Operations management – Cape Peninsula University of Technology (2022)

Diploma in Operations Management – Cape Peninsula University of Technology (2019)

Matric – Thandokhulu senior secondary school (2014)