Jacintha Zithulele Yende

Ensure that correct administrative procedures are followed as far as movement of pallets is concerned.

Administrative Controller: Pallets at Clover Queensburgh

Ensure that correct administrative procedures are followed as far as movement of pallets is concerned.

• Instruct dispatching branch which transactions to use for a specific customer.
• Instruct receiving branch to check if correct document was created by sending branch.
• Ensure that the correct customer has been invoiced by the dispatching branch.
• Distinguish between customers with a CHEP account – THAN document to be used and customers without a CHEP account PCN to be made out.
• Instruct receiving branch to execute the pickup slip instruction from CSC.
• Follow up with receiving branch if RMA has been processed with the pickup slip.
• Instruct hauliers on what to do with the pallets on the daily deliveries.
• Drive the process of no pickups where customers are billed by hauliers.
• Where a haulier has picked up pallets the process needs to be followed, and an investigation must be implemented to follow the trail of where the pallet was picked up and where it was returned to.
• Instruct the customer or AM to place the pickup order with call Centre.
• Liase with CSC and ensure that pick upslip has been created and that requested process is followed to continue.
• Contact finance on a daily basis to follow up on credits where it is due.
• Follow up with finance after a RMA has been processed if a credit has been passed for the customer where it hasn’t.
• Ensure the administration of the pallet process is followed as per the SOP.
• Ensure that all the documents received from the Haulier is 100% correct before it is signed off for payment.
• Compile daily reports with the following details: daily direct deliveries where customers are billed, daily variances where haulier has picked up pallets, daily info of customers where pallets needs to be picked up, daily balance of outstanding pick up slips, daily balance of outstanding credits, balance all pallets out of a sending branch, into the customer, from the customer and into a branch/CHEP depot
• Balance every day with the pallets in and pallets out.
• Send out daily reports per customer per branch to ensure that the branches are informed of the balances and arrange collection at the customers
• Ensure that monthly stock counts are conducted on pallets
• Ensure that the worst-case scenario are updated on portfolio plus for each branch and that the provision is sent through to the management accountant
• Participate in the quarterly CHEP meeting and ensure that all issues are dealt with and brought under management attention
• Ensure that all outstanding pallets at each customer are being collected and arrange visits to customers where there seems to be problems / long outstanding pallets
• Ensure that the operational procedure is effective and make recommendations where the process can be improved to ensure minimal losses

Customer Contact Coordinator – FMCG (Promoted Position) at CHEP (2021-06 – 2023-07)

Duties

• General administration and client account reconciliation (query resolution process), inclusive of TCRFs, Debit authorization, THAAs
• Reconciliation of accounts
• Credit Investigation
• Accurate filling of client documentation
• Managing suspended and rejected movements in the retail sector
• Conduct interim training with clients until formal training is attended
• Electronic system Support to the local retail client base
• Logging, if necessary, activities, and service request in Siebel
• Log necessary escalations to the business via Siebel
• Submitting weekly reports to the supervisor
• General Office administration such as switchboard and other duties

TEMS Administrator (Promoted Position) at CHEP (2018-06 – 2021-06)

Duties

• Reconciling of accounts
• General administration and query resolution process, inclusive of Debit Authorizations, THAAs
• Reconcile Unprocessed THAN list and submit to CCS at month end
• Credit balance investigations
• Managing suspended and rejected movements
• Submitting weekly updates to Supervisor for CHEP management
• Manage customers exchange customers & customer owned equipment - if applicable
• Checking of inbound & outbound documents validity – equipment, quantities, etc.
• Facilitating 1-4-1 exchanges (If applicable)
• Identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If applicable)
• Ensuring all queries are addressed and resolved by the Business Rules.
• Work closely with the CCT and customer operations staff to ensure issues are captured accurately and timeously
• Entertain a good relationship with all customer stakeholders
• Accurate filing of client documentation
• Logging of necessary activities and Service Requests in Siebel
• Logging Collection / Return orders when needed.
• Yard duties include pallet sorting, an inspection of pallet quality, and reporting any problems.
• Stock counts and reconciling of the counts, including the offsite locations
• Escalate all noncompliance issues to CHEP
• Any other reasonable tasks as delegated by CHEP Management

Customer Contact Coordinator - Retail at CHEP (2014-04 – 2018-06)

Duties

• General administration and client account reconciliation (query resolution process), inclusive of TCRFs, Debit authorization, THAAs
• Reconciliation of accounts
• Credit Investigation
• Accurate filling of client documentation
• Managing suspended and rejected movements in the retail sector
• Conduct interim training with clients until formal training is attended
• Electronic system Support to a local retail client base
• Logging, if necessary, activities, and service request in Siebel
• Log necessary escalations to the business via Siebel
• General Office administration such as switchboard and other duties
• Submitting weekly reports to the supervisor

National Diploma in Financial Information Systems – Durban University of Technology (2013)

Matric – Ridge Park College (2008)