Customer Retention - Ignition Group
(2020-06 - 2021-11)
- Engage with existing customers via phone, to address their concerns.
- Provide solutions to customer issues quickly and professionally.
- Use retention techniques (like offering alternatives or incentives) to reduce cancellations.
- Promote product/service features that add value to the customer experience.
- Review customer accounts and usage patterns to identify risks or dissatisfaction early.
- Upsell or cross-sell other products/services that better suit customer needs.
Student Assistant - DUT Assistant
(2022-12 - 2023-02)
- Assisted students with registration processes.
- Provided support for general student enquiries.
Customer Service Agent - Startek
(2023-03 - 2024-07)
- Provided customer service support for Telkom prepaid and postpaid customers via inbound calls.
- Assisted customers with data, airtime, and balance enquiries, SIM issues, and general account information.
- Helped customers troubleshoot network connectivity problems and guided them through device settings when necessary.
- Responded to queries regarding postpaid billing, usage limits, and account upgrades.
- Educated customers on Telkom's products, bundles, and promotional offers to improve their user experience.
Administration Assistant - Safripol
(2024-08 - 2025-03)
- Performed general administrative tasks such as filing, scanning, photocopying, and data entry.
- Answered incoming calls professionally and directed them to the appropriate departments or staff members.
- Managed front-desk responsibilities, including welcoming visitors and handling enquiries.
