Ziyanda Magi

Dedicated and detail-oriented retail and food service professional with progressive experience as a Bakery Controller, Deli Second-in-Charge (2IC), and Site Cleaner. Proven ability to lead teams, manage stock and cost control processes, and maintain high food safety and hygiene standards in fast-paced environments. Strong background in supervising staff, inventory management, customer service, and health and safety compliance.

Recognised for excellent organisational skills, reliability, and a strong work ethic, with a commitment to maintaining safe, efficient, and high-performing workplaces.

Bakery Controller at Checkers (2024-08 – 2025-09)

• Oversaw daily bakery operations, ensuring production targets and quality standards were consistently achieved.
• Supervised, trained, and scheduled bakery staff to maintain productivity and high performance.
• Managed inventory levels, ordered raw materials, and minimised waste to protect profit margins.
• Ensured full compliance with food safety, hygiene, and health & safety regulations.
• Controlled stock rotation (FIFO), shrinkage, and product freshness.
• Analysed sales reports and adjusted production plans to meet customer demand.
• Monitored labour, ingredient, and overhead costs to maintain profitability.
• Coordinated with suppliers to ensure competitive pricing and timely deliveries.
• Ensured equipment was properly maintained and arranged servicing when required.
• Delivered excellent customer service and resolved customer queries professionally.

Deli Second-in-Charge (2IC) at Checkers (2021-03 – 2024-07)

• Assisted the Deli Manager in overseeing daily operations to ensure smooth workflow and high-quality service.
• Supervised and supported staff, promoting teamwork and adherence to company standards.
• Managed stock ordering, receiving, rotation (FIFO), and shrinkage control.
• Conducted regular stock counts and reconciliations.
• Ensured compliance with food safety, hygiene, and health regulations.
• Maintained high standards of product quality, freshness, and presentation.
• Handled customer queries, complaints, and special orders efficiently and professionally.
• Assisted with staff scheduling, training, and performance monitoring.
• Monitored portion control, pricing, and waste management to reduce costs.
• Managed cash handling procedures and assisted with daily sales reconciliation.
• Acted as Deli Manager in the Manager's absence.

Site Cleaner at Effies Cleaners (WBHO) (2020-08 – 2021-02)

• Maintained cleanliness of construction sites and commercial buildings to ensure safe and organised work environments.
• Removed debris, waste materials, and hazardous substances.
• Swept, mopped, vacuumed, and dusted floors and surfaces.
• Disposed of waste according to safety and environmental regulations.
• Cleaned restrooms, offices, and common areas as required.
• Assisted skilled workers by keeping work areas clear and hazard-free.
• Operated cleaning equipment safely and reported maintenance or safety issues to supervisors.
• Followed all health and safety procedures consistently.

Youth Bridge Programme in Personal Development, Communication & Customer Service, Entrepreneurial Skills, Financial Literacy, Computer Literacy, Interview Skills – Christel House South Africa (2026-01 – 2026-03)

Getting Started with Microsoft Excel in Computer Literacy – Coursera (2025-02 – 2025-02)

National Senior Certificate – Maitland Secondary School (2017 – 2017)