Zoe Maritz

Experienced General Manager with a strong record in operations management, staff supervision, customer relations, and inventory control, delivering smooth daily trading, accurate cash handling, and consistent service standards. Due to the nature of the business, it required a quick-thinking, problem solver as any down time affects the company and customers' experience negatively.

General Manager at Meerensee Filling Station (2012-10 – 2025-11)

• Directed daily fuel station operations, ensuring smooth customer flow and service consistency.
• Managed staff scheduling, coaching, and performance standards across front-of-house and support teams.
• Oversaw cash handling, reconciliations, and daily closeout processes to maintain accounting accuracy.
• Monitored fuel, shop, and convenience inventory to prevent stock shortages and shrinkage.
• Implemented compliance controls for safety, hygiene, and operational procedures across site activities.
• Coordinated equipment maintenance, vendor follow-up, and site readiness for uninterrupted trading.
• Reviewed sales trends and operational reports to improve merchandising, staffing, and store performance.
• Resolved customer concerns promptly, maintaining strong service standards and repeat business.

Personal Assistant to the Managing Director at DR Solutions (2005-01 – 2008-04)

• Managed Managing Director calendar, prioritizing meetings, deadlines, and confidential appointments
• Coordinated travel arrangements, itineraries, and logistics for business trips and external engagements
• Drafted correspondence, reports, and presentations with accurate executive-level formatting
• Tracked action items from meetings, ensuring timely follow-up and completion
• Supported daily administrative operations, resolving scheduling conflicts and urgent requests
• Prepared documents, agendas, and briefing materials for executive meetings
• Maintained organized filing systems for sensitive records and confidential information
• Due to the unique nature of the company, I wasn't in a position to sit at a desk and wait for instructions, this was a new venture and we had to establish our name in the industry. My roles and responsibilities were very fluid at times and I would be proactive in getting things done whether or not it was my job.

Bachelor of Arts in Psychology – Unisa (2021-03)