Zoe Thamba

Motivated and detail-oriented retail professional with over a decade of experience in customer service, team leadership, brand management, and store operations. Proven track record in sales performance, staff training, and promotional campaigns. Seeking a dynamic environment that fosters growth and offers opportunities to utilize and expand my skills.

Store Manager at Rage Distribution (2021-07 – Present)

• Lead a team to maximize performance and efficiency
• Managed store operations, budgeting, and promotions
• Ensured excellent customer service and resolved complaints effectively
• Analyzed sales reports and implemented improvement plans
• Maintained compliance with health and safety standards

Supervisor at Mr Price Group (Sheet Street Division) (2018-09 – 2021-07)

• Recruited, trained, and coached new staff
• Conducted weekly stock counts and training sessions
• Set performance goals and monitored productivity
• Executed weekly merchandising using visual planning tools

Social Media Manager at TD Branding (2017-07 – 2018-09)

• Managed online presence and posted brand events
• Engaged with SMMEs and tracked campaign feedback
• Promoted brand visibility across digital platforms

Sales Associate / Cellular Specialist at Edcon (Jet Division) (2014-12 – 2017-04)

• Advised customers on products and promotions
• Handled merchandising, store layouts, and hazard counts
• Activated and booked cellphones for repair and exchange

Brand Activator at Pink Brand Management (2013-06 – 2013-09)

• Promoted new brands and conducted activations
• Engaged customers and boosted product visibility

National Senior Certificate (Matric) – Masiphathisane Senior Secondary School (2012)