Zoliswa Kalimashe

I am a graduate of the Cape Peninsula University of Technology with a National Diploma in Human Resource Management. I began my career as a Recruitment Consultant at DrakeDirect, where we offered UK call centres a cost-effective and innovative recruitment solution, replacing the need for traditional recruitment agencies. My role involved building and managing a database of pre-screened UK call centre candidates through structured telephonic pre-screening, assessing their suitability for various roles.

I also contributed to business development by generating sales leads and assisting in developing new strategies to improve recruitment processes. I later joined Quest Staffing Solutions in Cape Town, focusing on bulk recruitment across various industries. During my time there, I was seconded to one of our key clients as an Account Manager/Internal Consultant.

Currently, I am employed at AV, where I started as a Recruiter and promoted to a Senior Recruiter, where I was responsible for recruitment across multiple functions - factory, engineering, production, logistics, retail, and head office positions. I also lead recruitment projects such as the Graduate Programme, Apprenticeship intake, and Peak Season staffing. I now serve as an HR Officer, overseeing HR operations across three sites: Isando, Durban, and Gqeberha.

I consider myself a driven and adaptable professional; both introverted and extroverted, who thrives in collaborative environments. I possess strong multitasking abilities, a keen eye for detail, and a passion for delivering quality results. I am goal-oriented and comfortable engaging with people at all levels within an organization.

Over the years, I have developed excellent communication, client service, and telephone etiquette skills. I work well under pressure and am always willing to go the extra mile, including working overtime when necessary.

Should you require any further information, please do not hesitate to contact me.

Company: AVI Limited (July 2023 – current)

Position: HR Officer

Handle HR responsibilities for three sites: Isando, Durban, and Gqeberha.

Responsibilities

Recruitment and Selection

• Ensure that the recruitment process is followed in order to recruit effectively and reduce turnover (right person for the right Job) through accurate job descriptions, assessment, checks and targeted selection.
• Conduct interviews with management and recruitment.

Request/Draft Letter of Appointment.

• Manage the on boarding of successful candidates and take-on documentation.
• Manage the induction process and ensure new employee induction/orientation takes place.

HR Reporting

• Responsible for all administration related to employee life cycle including new engagements, benefits, employee changes, leave analysis, terminations.
• Attend to general requests/queries from internal and external customers.
• Conduct exit interviews on resignations and report to the business with insights.
• Ensure high level and high standard of customer service and guidance in line with HR Policies and Procedures.
• Develop and update job profiles for all employees and capture them into the Job Profile portal.
• Co-ordinate HR Project deliverables.
• Ensure HR Audit requirements are adhered to.
• Develop ad-hoc reports as required by the HR team or the business unit.
• Liaise with employees on Death and Disability claims and provide worksite with regular updates.
• Manage long service allowances, generate reports, capture workflows, and arrange the certificates and framing.
• Provide employees with documents such as confirmation of employment letters, copies of payslips, service letters, visa letters, UIF, and Medical Aid documentation.
• Oversee and track educational assistance applications.
• Accurate filing and record keeping systems are maintained.
• Administer and coordinate site requirements in terms of annual changes as per the substantive agreements.

Industrial Relations

• Set up internal disciplinary hearings and grievance meetings and take minutes.
• Attend monthly management – shop steward meetings across all sites and take minutes and record signed minutes accurately.
• Prepare all documentation/information for Disciplinary Hearings and CCMA cases.
• Ensure that disciplinary and grievances are dealt with in accordance with company policies.
• Represent the company at CCMA for worksite related disputes.

Performance Management & Training and Development:

• Provide employees with relevant documentation with regards to performance management and reviews.
• Ensure that IPA’s are submitted on time; maintain a check-list of mid-year and year-end reviews.
• Provide guidelines on managing employee performance, address all general performance management or appraisal queries received from employees and management.
• Collate all training concluded nationally monthly and send to L&D for capturing
• Track WSP and site training plan and flag deviations from plan

Payroll and Benefit Administration

• Oversee all administration related to employee life cycle.
• Capture payroll (overtime; allowances; ad hoc payments; hampers) for employees on SAP.
• Validate and track overtime and raise anomalies with line managers.
• Administer and assist with all employee benefits (Pension/Provident/Medical Aid/ Funeral and Death claims).
• Attend to and manage all payroll queries.
• Advise HR Admin of any changes to employee details and information.
• Ensure effective communication to the Operations teams on HR policies and procedures.
• Ensure personnel files are properly maintained and secured.
• Provide back up support for Time and attendance and TES payroll.
• Indirect involvement with annual processes (increases etc.) – assistance in an administrative capacity, e.g.: consolidation of information.
• Track training initiatives against PDP’s received and provide feedback to HR Manager.
• Long Service Awards – order certificates, instruct payroll, inform managers and track.

Compliance with Legislation

• Assist with submission of workplace skills plan (WSP) and annual training report (ATR) to SETA.
• Implementation of the EE Plan, facilitate quarterly meetings with the committee, and provide feedback.
• Ownership of quarterly meetings; minutes and updates to the committee
• Managing the IOD process, from application to resumption reports.

Company: AVI Limited (July 2022 – July 2023)

Position: Senior Recruiter

Responsibilities

Team Leadership

• Manage the day-to-day operations and performance of team or team member in relation to the delivery of permanent and contract recruitment services, ensuring that services are delivered in accordance with AVI Values.
• Undertake regular performance feedback sessions with team member and ensure that agreed outcomes are met.
• Report to the Head of Recruitment on own and team member.
• Ensure high levels of compliance with targets and key performance measures.
• Ensure recruitment standards, documents and processes are adhered to..
• Work with Head of Recruitment to understand the business’ we support and the culture of each.

Recruitment & Selection:

• To recruit and retain top talent in our organisation and focusing on building pipelines
• Take ownership of National Brands Limited (x5 factory sites (Manufacturing & Engineering) and Head Office), Spitz Retail & Spitz Warehouse; and Graduate Recruitment; Apprenticeship and other special recruitment projects
• Overseeing graduate recruitment and ensuring cost efficiencies
• Along with the Head of Recruitment, manage the graduate budget in terms of spend and cost efficiencies
• Conduct market research to identify potential candidates.
• Counter offer/salary negotiations
• Expediting the Letter of Appointment and making the offer to the candidates
• Ensure that there is positive feedback received from the BU regarding recruitment progress
• Have monthly feedback sessions with BU / line regarding recruitment feedback / progress
• Providing a support function for our internal clients
• Ensuring that no transactional issues hold our internal clients up and giving our clients all the information
• Influence recruitment practices with a view to achieve governance, standardization and efficiencies.

Customer Management / Engagement

• Have a clear understanding of the AVI Group business context – work in conjunction with the customer to gain a clear understanding of their requirements in order to efficiently meet their needs.
• Stay abreast of developments within business units in order to proactively recruit ahead of requirements becoming critical.
• Gain understanding of timelines and challenges associated with each recruitment project and keep customer updated of progress on a regular basis.
• Only make use of agencies on instruction / agreement with customer prior to engagement

Sourcing & Market Analysis:

• Successful sourcing of talent for the through networking / recruiting.
• Follow meticulous processes that ensure delivery against expectations.
• Staying abreast of market trends in terms of recruitment.

Candidate Management & Integration:

• Ensure effective candidate and graduate management throughout the recruitment process
• Coach candidate through salary negotiations and counter offer process.
• Appropriately manage candidate’s expectations throughout the process.
• Assist with the integration of the successful candidate into the relevant AVI business

Company: AVI Limited (November 2017 – July 2022)

Position: Recruiter

Responsibilities

• Effective candidate management throughout the recruitment process.
• Excellent customer relationship management of both internal and external customers.
• Providing recruitment and resourcing support function for our internal clients.
• Ensuring that no transactional issues hold our internal clients up.
• Provide our clients with all information required to make an informed hiring decision.
• Management of internal & external applications for assigned projects.
• Managing the integrity of the data and input thereof into our systems and documents.
• Placing adverts on various internal & external portals.
• Taking references.
• Quality and background checks.
• Constant building of proactive pipeline for outlying / hard to source for areas as directed by Recruitment Lead.
• Ensuring that all administration is up to date on our recruitment system to enable accurate reporting.
• Processing high volumes of candidates and hiring packs.
• Drafting salary proposals
• Drafting of LOA and extending offers to successful candidates
• All system folders are updated and managed in line with our Service Level Agreement.

Achievements

• Project Lead (2021) – drafting and implementing a project planner to recruit apprenticeship, In-Service Trainees & Graduates (360 recruitment implementation and SETA registration)
• Project Lead (2021) – CSI Project
• Project Team Management.

o Manage the day-to-day operations and performance of the project team member in relation to the delivery of permanent and contract recruitment services, ensuring that services are delivered in accordance with AVI Values and project timelines o Undertake regular performance feedback sessions with team member and ensure that agreed outcomes are met.

o Report to the Head of Recruitment on own and team member’s performance and project status o Ensure high levels of compliance with targets and key performance measures.

Reference available on request

Matric 2008

N4 2009 – (Financial Management Course)

Institute: Cape Peninsula University of Technology (2010 – 2013) Completed - Course: National Diploma - Human Resource Management

Institute: University of Cape Town – GetSmarter (2022) Completed - Course: UCT Project Management Foundation