Zovuyo Sikeyi

Dedicated and detail oriented Senior Administrative Officer with over 16 years of progressive experience in public administration. Skilled in financial systems (BAS, LOGIS, PERSAL), audit processes, stakeholder engagement, Claims Investigations and UIF claims management. Holding a Master of Business Administration (NQF Level 9 – completed in 2026), a Postgraduate qualification in Risk Management (NQF Level 8 – completed in 2022) and a Bachelor of Accounting, I offer a strong analytical and financial foundation to drive governance, compliance and enterprise risk initiatives.

Known for a commitment to service excellence, strategic planning and fostering collaboration within teams. I am passionate about driving efficiency, accountability and data driven decision making with a focus on enhancing public sector performance and ensuring risk informed operations.

Secondment: Risk, Anti-Corruption and Integrity Management Unit - Unemployment Insurance Fund, Department of Employment & Labour - Pretoria

(2024-04)

• Investigate reported allegations of fraud and corruption within the UIF programs.
• Conduct preliminary assessments and gather supporting evidence for internal investigations.
• Liaise with whistle-blowers and ensure confidentiality in all reporting procedures.
• Draft investigation reports and recommend appropriate corrective measures.
• Conduct fraud awareness campaigns and ethics presentations to internal stakeholders.
• Coordinate with external bodies such as law enforcement or SIU when needed.
• Ensure compliance with internal controls and anti-fraud frameworks.
• Monitor implementation of anti-corruption strategies across UIF operations.
• Identify and assess risks affecting the business operations in the Fund.
• Liaise with all stakeholders or sections to identify high risk areas.
• Conduct and ensure regular risk assessment to identify risks activities.
• Ensure continuous risk improvement on the proposed measures of internal control systems.
• Administer and analyse risk projects
• Update the Risk register/risk control matrix
• Evaluate the effectiveness of risk measures and procedures.

Senior Administrative Officer - Unemployment Insurance Fund, Department of Employment & Labour - Pretoria

(2020-04 - 2024-03)

• Conduct internal audit verifications for WABU and Covid-19 TERS.
• Lead stakeholder engagements across all nine provinces.
• Pre-audit preparation and fraud detection in claims.
• Monthly expenditure capture using Computron system.
• Budget preparation and service delivery monitoring.

Call Centre Agent (Inbound) - Unemployment Insurance Fund

(2018-12 - 2020-03)

• Handled UIF inquiries and supported U-Filing users.
• Processed claims, validated documents, and managed duty registers.
• Deliver an effective and efficient Call Centre Facility
• Assisting both employers and employees on U-filing system
• Requesting of outstanding documents (to finalise the claim)

Administrative Officer - Kokstad Labour Centre - KZN

(2012-06 - 2018-11)

• Registration of work seekers, capturing of UIF applications on Virtual Office which are normal benefits, illness benefits, maternity benefits.
• Screening of clients, verification of claim details.
• Provide information on PES Legislation, Provision of IES and CCMA forms to employers, issuing forms /pamphlets
• Managed recruitment and selection documentation.

Exceptional Assessor - Provincial Office - Emalahleni

(2011-11 - 2012-06)

• Processed UIF claims and employer declarations.
• Improved data accuracy and client turnaround time.
• Accurately according to procedure within 24 hours of receipt
• Effective case management, prepare statistics returns

Management Support Services - Secunda Labour Centre

(2010-01 - 2011-10)

• Managed procurement, reconciliations, and stocktaking.
• Ensured compliance with 70% BBBEE procurement targets.
• Conduct monthly and quarterly stocktaking
• Obtain quotations for goods/services
• Submitting all other human resource related documents to Provincial Office

Temporary Educator - Nolufefe Public School

(2009-09 - 2009-12)

• Taught Grade 6 EMS (Economics & Management Sciences).

Master of Business Administration - Business Administration - MANCOSA (2026)

Postgraduate Diploma in Risk Management - Risk Management - MANCOSA (2022)

Bachelor of Accounting - Accounting - Walter Sisulu University (2008)