Zusakhe Roji

Friendly and customer-focused professional with experience in client-facing, administrative, and support roles. Skilled in communication, teamwork, and creating positive customer experiences in fast-paced environments. Experienced in handling customer queries, resolving concerns professionally, and building strong rapport with clients. Currently completing an Honours in Psychology with a strong understanding of people and interpersonal communication.

English Teacher (Online) at Open English - The Faculty (2026-02 – Present)

• Teach English to international students via online video platforms.
• Adapt lessons according to student needs and learning styles.
• Manage class schedules and maintain professional communication with students.

Pre-Authorisation Consultant at Discovery Vitality UK (2025-01 – 2025-10)

• Assisted customers professionally via phone and email in a high-volume environment.
• Resolved customer concerns efficiently while maintaining a positive client experience.
• Built strong rapport with clients through empathetic and professional communication.
• Managed multiple customer cases accurately using CRM systems including Salesforce and Papillion.
• Maintained efficiency and professionalism while multitasking under pressure.

Sub-Warden / Administrative Support at Rhodes University (2023-01 – 2023-11)

• Supported student welfare and assisted with resolving conflicts professionally.
• Maintained accurate records and handled administrative responsibilities efficiently.
• Responded to urgent student queries in a calm and professional manner.

Psychology Tutor at Rhodes University (2023-01 – 2023-11)

• Provided one-on-one and group academic support to students.
• Developed strong communication skills while working with diverse individuals.
• Demonstrated patience, professionalism, and empathy in student interactions.

Hall Head Student at Rhodes University (2022-01 – 2022-11)

• Coordinated student activities and supported day-to-day hall operations.
• Handled administrative tasks including reporting and record keeping.
• Developed teamwork, leadership, and communication skills in a fast-paced environment.

Entertainment Representative at Rhodes University (2021-01 – 2021-11)

• Delivered customer-focused service in a dynamic environment.
• Handled inquiries, bookings, and customer concerns professionally.

BSc Honours in Psychology – Emeris (formerly Varsity College) (2026)

BSc in Biochemistry, Psychology, Human Kinetics & Ergonomics – Rhodes University (2023 – 2023)